Daniela Aleksandrova, Mba, Pmp, Psm I Email & Phone Number

Florida, USA

Florida, USA

Las Vegas, Nevada, United States

• Closed 13 deals, surpassing sales target by 30% through expert presales strategies, effective offering management, and persuasive proposal development.
• Successfully negotiated the renewal of 2 key contracts, securing long-term partnerships and driving revenue growth for the company.
• Expanded business portfolio by 40% through strategic account acquisitions and cross-selling, resulting in increased revenue and market share.
• Secured a contract renewal until 2028 and saw significant revenue growth, resulting in Q2 of 2023 experiencing a surge from $1.7M to $4M, representing a growth rate of over 135%.
• Managed proposal creation for 63 complex deals in a highly competitive market, resulting in a 40% win rate.
• Pioneered a new customized knowledge base project using MS SharePoint, resulting in a 20% improvement in team productivity and efficiency.

Bulgaria

• Evaluated Client Account Business Operations (CABO) solutions ensuring efficient and effective support of delivery processes, including business management framework, ITIL catalog/request fulfillment management.
• Managed a regional pipeline of 30+ new deals, coordinating non-standard solutions with stakeholders in ABM to ensure robust, cost-effective solutions, resulting in an increased deal closure rate.
• Coordinated diverse teams of 35 as Project Coordinator to harmonize efforts and ensure alignment with goals and milestones, and leveraged their expertise to create a tailored solution that met client requirements.
• Crafted efficient sales strategies to meet RFP timelines and ensured budget compliance, resulting in a 20% increase in Q1 sales revenue for client upon launching the new solution.
• Generated a 30% revenue increase for Philips by upselling extra solutions and securing a 3-year contract extension.

Bulgaria

• Executed outsourcing deals while ensuring quality control, developing digital collaboration platforms, managing documents, and overcoming complex challenges to maintain high service standards.
• Analyzed audit outcomes to improve business processes for high-complexity, large-scale projects.
• Administered each account’s SharePoint, ensuring smooth digital certificate installation, operations, and prompt handling of access requests while executing migration and consolidation of the Document Management.
• Managed a team of 11 as Project Lead, overseeing SharePoint management, platform mitigation, and operational streamlining. Successfully completed project on time and within budget.

Bulgaria

• Led a team of 20 and improved efficiency by analyzing metrics and defects in Resource Control, resulting in reduced resolution time and increased customer satisfaction.
• Oversaw Support Center and NON-Factory metrics alignment with key performance indicators (KPIs), creating and delivering Corrective Action Plans (CAPs) to foster continuous improvement.
• Successfully managed project with 75 participants by actively monitoring processes, maintaining budget and timeline, and facilitating effective communication to ensure timely delivery.
• Nurtured team collaboration and drove process enhancements, streamlining incident ticket flow, resulting in 28% increased ticket closure rates and improved efficiency.

Bulgaria

• Drove development of business processes and procedures by utilizing valuable insights as a Resource Lean Six Sigma Analyst and leveraging data-driven methodologies to identify process inefficiencies and implement.
• Seamlessly stepped into a manager role, responsible for smooth daily team operations, ensuring seamless functioning through efficient resource allocation and effective communication.
• Management Talent Development program member, recognized for exceptional leadership skills, dedicated to professional growth, actively participated in program workshops, mentoring, and networking events.
• Volunteered for the VoW and Customer Support Center Newsletter teams to promote a positive work culture and contributed engaging content and initiatives fostering team collaboration, recognition, and employee engagement.

Master Of Business Administration - Mba, Focus In Project Management, Planning, Operation, And Business Administration, 4.0 Gpa

Bachelor Of Business Administration - Bba, Focus In Finance, Business Statistics, Financial Accounting And Management Of Information Systems

Associate Of Arts - Aa, General Studies