Daniela Aleksandrova, Mba, Pmp, Psm I Email & Phone Number

Florida, Usa

Florida, Usa

Las Vegas, Nevada, United States

• Closed 13 deals, surpassing sales target by 30% through expert presales strategies, effective offering management, and persuasive proposal development.• Successfully negotiated the renewal of 2 key contracts, securing long-term partnerships and driving revenue growth for the company.• Expanded business portfolio by 40% through strategic account acquisitions and cross-selling, resulting in increased revenue and market share.• Secured a contract renewal until 2028 and saw significant revenue growth, resulting in Q2 of 2023 experiencing a surge from $1.7M to $4M, representing a growth rate of over 135%.• Managed proposal creation for 63 complex deals in a highly competitive market, resulting in a 40% win rate.• Pioneered a new customized knowledge base project using MS SharePoint, resulting in a 20% improvement in team productivity and efficiency.

Bulgaria

Evaluated Client Account Business Operations (CABO) solutions ensuring efficient and effective support of delivery processes, including business management framework, ITIL catalog/request fulfillment management, proposal, procurement, and governance management.• Managed a regional pipeline of 30+ new deals, coordinating non-standard solutions with stakeholders in ABM to ensure robust, cost-effective solutions, resulting in an increased deal closure rate.• Coordinated diverse teams of 35 as Project Coordinator to harmonize efforts and ensure alignment with goals and milestones, and leveraged their expertise to create a tailored solution that met client requirements.• Crafted efficient sales strategies to meet RFP timelines and ensured budget compliance, resulting in a 20% increase in Q1 sales revenue for client upon launching the new solution.• Generated a 30% revenue increase for Philips by upselling extra solutions and securing a 3-year contract extension.

Bulgaria

Executed outsourcing deals while ensuring quality control, developing digital collaboration platforms, managing documents, and overcoming complex challenges to maintain high service standards.• Analyzed audit outcomes to improve business processes for high-complexity, large-scale projects.• Administered each account’s SharePoint, ensuring smooth digital certificate installation, operations, and prompt handling of access requests while executing migration and consolidation of the Document Management platform.• Managed a team of 11 as Project Lead, overseeing SharePoint management, platform mitigation, and operational streamlining. Successfully completed project on time and within budget.

Bulgaria

Led a team of 20 and improved efficiency by analyzing metrics and defects in Resource Control, resulting in reduced resolution time and increased customer satisfaction.• Oversaw Support Center and NON-Factory metrics alignment with key performance indicators (KPIs), creating and delivering Corrective Action Plans (CAPs) to foster continuous improvement.• Successfully managed project with 75 participants by actively monitoring processes, maintaining budget and timeline, and facilitating effective communication to ensure timely delivery.• Nurtured team collaboration and drove process enhancements, streamlining incident ticket flow, resulting in 28% increased ticket closure rates and improved efficiency.

Bulgaria

Drove development of business processes and procedures by utilizing valuable insights as a Resource Lean Six Sigma Analyst and leveraging data-driven methodologies to identify process inefficiencies and implement improvement strategies.• Seamlessly stepped into a manager role, responsible for smooth daily team operations, ensuring seamless functioning through efficient resource allocation and effective communication.• Management Talent Development program member, recognized for exceptional leadership skills, dedicated to professional growth, actively participated in program workshops, mentoring, and networking events.• Volunteered for the VoW and Customer Support Center Newsletter teams to promote a positive work culture and contributed engaging content and initiatives fostering team collaboration, recognition, and employee engagement.

Master Of Business Administration - Mba, Focus In Project Management, Planning, Operation, And Business Administration, 4.0 Gpa

Bachelor Of Business Administration - Bba, Focus In Finance, Business Statistics, Financial Accounting And Management Of Information Systems

Associate Of Arts - Aa, General Studies