Vicki Oslick Email & Phone Number

Greater Pittsburgh Area And Cleveland

District sales, including strategic growth initiatives, identification of potential business opportunities, and implementation of effective strategies to maximize revenue generation. I formulate and implement a retirement plan for the owner and employees to ensure retention. I also utilize client management system to track progress and meet monthly revenue goals. I build staff capacity and enhance performance by providing training, guidance, and support. Onboard high-performing team members and spearhead the team across Pennsylvania and Cleveland to exceed set goals or targets. I establish and promote a positive team culture to drive synergies and operational efficiencies.➥ Won “The District of the Year” Zone award and managed multiple states effectively by providing strategic leadership and direction.➥ Sales Conference recognition

Greater Pittsburgh And Cleveland Regions

Pittsburgh, Pennsylvania

In this position, I monitored and managed sales activities, including P&L and customer service, while ensuring alignment with organizational strategies. I spearheaded and supported a team of 100 staff members to accomplish set goals and targets effectively. Additionally, I formulated and implemented a mentor program for newly recruited staff to enhance individual performance and capabilities. I established and sustained strong relations with key prospects, clients, and partners to identify and secure potential sales.➥ Influenced and enabled employees to handle day-to-day operations successfully.➥ Ranked #1 out of seven regions in Pennsylvania by building partnerships with other verticals.➥ Led and supported the planning and creation of a brand for Citizens Bank as part of the community.

Pittsburgh Region, Ohio Valley District

In this role, I successfully managed 12 to 16 branches throughout the Ohio Valley Sales, Service, and Operational Excellence. I led the merger and acquisition retail assimilation while collaborating with peer leaders of partnering segments to drive mutually beneficial outcomes. Additionally, I supported planning and introduction of Salesforce CRM tool across the enterprise as part of the core team.➥ Consistently a top-ranked leader for driving and enhancing customer engagement.➥ Promoted collaborative skill development and career growth planning for nearly 100 colleagues.

In this position, I served as a liaison between the field and center for deposit products and pricing, including marketing and sales administration, intervention on pricing decisions, and deposit consultation. ➥ Developed and implemented effective business and sales plans in collaboration with 138 branch managers. ➥ Instructed and guided branch staff on deposit products to retain and grow existing deposits. ➥ Coached and mentored staff to prospect and uncover opportunities effectively. ➥ Built and expanded the region’s deposit base to meet prospective and existing customer needs as well as increasing branch balance and revenue growth.➥ Liaised and interacted with sales and deposit product administration as well as management of the retail goal and compensation systems to ensure consistency and accuracy.

In this role I was responsible for managing the Retail Goaling system, Incentive system and sales tracking systems in addition to regional communications that would included sales, service and operations focuses, results, contests. In additon I led projects for field sales coaching and the development of skill development clinics focused on sales and service behaviors and accountability. I worked closely with my colleagues in the Regional Leadership team to conduct needs analysis prior to launching any program.

Responsibilities included university recruiting for management trainee programs, CSRs, Branch Sales Platform and Banking Office Management as routine. This included sourcing talent through job fairs, on-line resources and internal website postings. In addition the responsibilities included prescreening candidates, facilitating assessments, behavioral interviews, extending offers and facilitation of a thorough onboarding program.

I joined the Institute during the second phase of it's launch within the company. I collaborated on instructional design for traditional facilitation and E Learning via web and video conferencing. My facilitation would traditionally take me through 5 sites along Western PA with travel to 7 additional states when necessary for peer support or during times of merger and acquisition