Daniela Jay B. Email & Phone Number

Dynamic professional with a background in customer service, onboarding, and platform experience, known for delivering exceptional support and building strong client relationships. Skilled in back-office operations, client communications, and data management, with a talent for leveraging technology to streamline processes.As an Offshore Onboarding Specialist, I excel in managing daily onboarding tasks, including email and text communications for new hires, tracking equipment shipments, and sending end-of-day reports using Microsoft Excel. My recruitment experience ensures a smooth onboarding process, where I review crucial documents to facilitate a seamless start for new employees. My background also includes handling back-office duties, such as screening client information and addressing inquiries via email and live chat, demonstrating my ability to provide timely and accurate support. Moreover, as a Customer Experience Executive, I effectively managed customer data plans and explained monthly bills, refining my skills in navigating complex financial information and delivering clear explanations to clients.My educational background includes a Bachelor of Arts in Broadcasting, where I honed my communication skills and produced a variety of media content, including blogs, journals, and videos. Additionally, my diploma in Arts and Design Track (Theater Arts) equipped me with creativity and teamwork skills, demonstrated through various theatrical productions and promotional materials I contributed to.I am passionate about leveraging my skills and experiences to drive success in a customer-focused role. Let's connect to explore how I can contribute to your team.