Daniel Aldwinckle Email & Phone Number

England, United Kingdom

Loughborough, Leicestershire, Gb

San Francisco, California, Us

As the overseer of Enterprise customers across EMEA and Emerging Markets, I manage an Annual Recurring Revenue (ARR) portfolio surpassing $200 million. My primary responsibilities entail optimising Renewal Rates, Net Expansion Rate, and Consumption metrics. To revolutionise our customer engagement approach, I've spearheaded the transition from reactive to proactive strategies.By implementing a meticulous customer segmentation approach, crafting tailored success plans, and architecting a comprehensive cloud customer journey, we've paved the way for repeatable consumption patterns. This shift in our engagement model not only enhances customer satisfaction but also fortifies our position as trusted advisors, driving sustainable growth and fostering long-term partnerships.

King Of Prussia, Pa, Us

Overseeing the Northern EMEA region's enterprise clientele, my role centered on maximising Net Revenue Retention, driving Adoption, and ensuring Renewals. I led 12 Customer Success Managers assigned to top-tier enterprise accounts, alongside a global cohort of 8 Customer Success Engineers specialising in SaaS. My primary focus was transitioning customer relationships from transactional to strategic, prioritising tangible business outcomes.In addition to strategising customer engagement, I was deeply invested in nurturing and empowering my team. Through mentoring, coaching, and exemplary leadership, I fostered an environment where Customer Success Managers evolved into trusted advisors for our clients, capable of engaging with senior management and executives effectively. Moreover, I spearheaded transformative initiatives within the Customer Success Management domain, aiming to cultivate a culture of continuous growth and elevate our global footprint.Key Achievements: Achieved a remarkable 120% Net Revenue Retention (NRR), demonstrating a strong commitment to customer satisfaction and loyalty.Ensured 100% subscription services renewal rate, underscoring our dedication to delivering value and maintaining long-term partnerships with our clients.

King Of Prussia, Pa, Us

Leading the charge in driving adoption and retention within the top 60 accounts across Northern EMEA, I played a pivotal role in cultivating strategic partnerships and maximising Return on Investment (RoI) for our clients. One of my proudest accomplishments was building the Customer Success Management (CSM) team in the region from the ground up to 12 members strong.With a relentless focus on delivering strategic outcomes, my team and I worked tirelessly to ensure that our customers achieved maximum value from their investments. Through close collaboration across functions, we implemented a robust governance process that enhanced the overall customer experience and accelerated time-to-value.In addition to managing an Annual Recurring Revenue (ARR) portfolio exceeding $58 million, I was instrumental in driving ARR expansion through the provision of CSM services subscriptions and the identification of cross-selling and upselling opportunities.Key Achievements:Achieved an impressive 124% Net Revenue Retention (NRR), underscoring our commitment to customer satisfaction and loyalty.Surpassed expectations by achieving 275% of Subscription Services targets, showcasing our dedication to delivering value-added services.Recognized as a top performer with inclusion in the President’s Club in 2018 and honored as the Most Valuable Player (MVP) for EMEA in 2020.

King Of Prussia, Pa, Us

I spearheaded a pivotal transformation of the Qlik customer journey, orchestrating the shift from a perpetual to a subscription licensing model. Taking full ownership of the journey post-sale through to Renewal, I led efforts to expand our customer engagement across diverse channels, including face-to-face, remote, and pure digital formats. Each channel was meticulously crafted to address critical customer touchpoints, ensuring a seamless and enriching experience.With an unwavering commitment to delivering value-based outcomes, I tailored strategies to meet the needs of both high-touch and digital-centric customers. This involved the development and implementation of a robust customer success ecosystem, fostering collaboration among cross-functional teams aligned via delivery models.In addition to spearheading transformation efforts, I assumed responsibility for managing a select group of Qlik's Global Enterprise Clients, generating revenues exceeding £30 million. My role included driving and enhancing various customer health metrics, such as Adoption Rates, Customer Satisfaction Score, Net Promoter Scores, Support Cases, and Ongoing Relationship. Guided by four key objectives—Accelerated Time to Value, Self-Sufficiency, Risk Mitigation, and Maximum Adoption—I remained steadfast in ensuring our clients' enduring success and satisfaction.

King Of Prussia, Pa, Us

As the Global Lead for esteemed clients including Barclays Group, HSBC, AON, Standard Chartered, and Nationwide, I played a pivotal role in cultivating and managing the technical landscape within each account. This involved strategically aligning technical expertise with the sales process to enhance customer engagement and drive business outcomes.Key Achievements:Spearheaded the identification of expansion revenue opportunities through the technical sphere of influence in HSBC, resulting in a significant increase from $900k in 2013 to over $4m in 2014.Provided valuable consultation on the delivery of Managed Services and Centers of Excellence at HSBC and Barclays, contributing to the enhancement of service delivery and customer satisfaction.Recognised for exceptional performance and promoted from Senior Solution Consultant to Principal Solution Consultant, underscoring my commitment to excellence and leadership.Instrumental in the creation of key demonstration applications tailored to address specific client needs, including Asset Management, RWA/P&L, HR Global Analytics, Insurance Claim Handling, and Global Sourcing & Procurement. These applications showcased our capabilities and facilitated meaningful engagements with clients.

King Of Prussia, Pa, Us

Dunston, Staffordshire, Gb

I fostered close collaboration with clients to support them in defining business cases and driving business process changes during technology implementations. As a trusted advisor, I provided expert guidance and advice throughout technology change programs, ensuring alignment with their strategic objectives. My specialization lay in gathering and articulating both business and technology requirements to drive successful outcomes.Moreover, I took ownership of the implementation of software solutions, guiding the integration process with core incumbent systems through meticulous system integration and data migration efforts. By navigating these complexities, I ensured a seamless transition and optimized functionality for our clients' operations.

Mountain View, Ca, Us

My role encompassed various aspects, including business analysis, project scoping, product evaluation workshops, project/change management, and system configuration. Specifically focused on Oracle e-Business implementation, my responsibilities evolved from scoping initial business functionality requirements to leading product evaluation, conference room pilot, and detailed design workshops.I took charge of configuring, conducting User Acceptance Testing (UAT), and implementing modules such as Service Contracts, Order Management, and Install Base within the Oracle e-Business suite. This involved working closely with stakeholders to ensure alignment with business objectives and delivering solutions that met their needs effectively.

Mountain View, Ca, Us

My expertise spans across business analysis, business planning, project/change management, and process re-engineering. Throughout my career, I've successfully managed and delivered key strategic initiatives, driving impactful change within organizations.One of my notable achievements involved conducting a thorough analysis of existing processes, culminating in a recommendations report. This initiative led to a 30% reduction in time to provision client orders, coupled with an enhanced level of service for tiered clients. By re-engineering processes, we achieved significant time savings and improved communication with clients, ultimately elevating their experience.Following this success, I spearheaded a project to establish a unified service desk, incorporating recommendations for new processes and procedures in incident management, change management, escalation plans, communications plans, and organisational structure. My research and implementation efforts were recognised by the management board, earning me the 'Embracing Business Improvements' award in January 2005 for driving significant enhancements to our operational efficiency and effectiveness.

Mountain View, Ca, Us

In my role as the inaugural Programme Manager for the indirect channel, I spearheaded the development of channel strategy, partner recruitment and development, as well as channel process and procedures. Tasked with a significant objective of generating £1.2 million in recurring revenue in the first year, I conducted extensive research to devise a comprehensive strategy.This strategy involved the creation of three new programs: Associates, Alliance Partners, and Resellers, each tailored to meet specific business needs and market demands. By effectively communicating these programs to the sales force, I successfully exceeded expectations, with the Associate program alone generating £1.4 million in its first year. Furthermore, this initiative has since been adopted across the group, now boasting an annual value of £4.8 million.Similarly, the Alliance Partner and Reseller programs achieved £1.2 million in their inaugural year and have continued to play a pivotal role in driving the company's sales strategy forward. Through meticulous planning and execution, these initiatives have not only met but surpassed their intended objectives, contributing significantly to the company's growth and success in the market.

Mountain View, Ca, Us

In my role, I oversaw channel partner recruitment, management, and contract negotiation and design. With an overarching goal of delivering £30,000 per month as a sales target through Channel Partners, I diligently worked to achieve and exceed this target.Throughout my tenure, I successfully delivered over £400,000 of revenue, including securing the largest multi-site deal at that time. Additionally, I played a key role in recruiting three of the most successful Channel Partners the company has seen. Through strategic partner selection, effective management, and adept negotiation skills, I contributed significantly to the company's revenue growth and success in the market.

In my role, I oversaw corporate account management and development, specifically focusing on Canon's three largest corporate accounts totaling 550 sites. Working closely with key decision-makers at these accounts, I developed and executed plans to upgrade and upsell new voice and data platforms tailored to their specific needs and objectives.One of my significant contributions was designing the first service level agreement (SLA) for our voice and data clients, ensuring clear expectations and accountability for service delivery. Through strategic account management and collaborative partnerships with clients, I played a pivotal role in driving revenue growth and fostering long-term relationships with key accounts at Canon.

Los Angeles, Us

As a graduate in this role, my primary responsibility was to raise awareness of Canon's voice and data solutions and drive sales within the South West region. During my tenure, I underwent comprehensive training in voice and data technologies provided by Canon, as well as sales techniques facilitated by Meta-Morphose, a renowned graduate sales recruitment agency.Utilising the knowledge and skills acquired through this training, I effectively promoted Canon's offerings, educated customers about the benefits of our solutions, and actively engaged in sales activities to generate leads and close deals. This experience provided me with a solid foundation in both technical aspects and sales strategies, setting the stage for my professional growth and success in the field.