Daniel Alexe Email & Phone Number

Bucharest, Romania

Bucharest, Romania

My responsibilities where:- negotiations of the prices for the clients;- logistics for import export department and negotiations of the prices and the arrival time;- making the documents as CMR, external invoice, internal invoice in CRM, NIR, packing lists, order, offers, order confirmations, quality certificates, different border documents, and provide them to the clients before arrival of the goods;- internal and external communication ( clients and suppliers);- different reports that the management required;- tracking all the offers, quantities and dimensions that I was sending to the clients, with a special formula;- forecasting the incomes and outcomes of the financial part;- declaration for the import and export quantities and prices for the Romanian government.

Sofia

My responsibilities are:• Preparing the files for translation by importing/exporting from our system, ensuring the correction and adjusting the files.• Planning, scheduling and monitoring translation projects.• QA-checking of translations.• Effective communication with translation agencies and colleagues to ensure customer satisfaction• I helped to improve and make the system working smoothly without errors.• Preparing and making the training materials for the new employees.

Sofia, Sofia City Province, Bulgaria

I am dealing with a variety of interesting projects, both in the UK and internationally,such as translations, interpreting assignments, voice-over recordings, subtitling, etc.Responsibilities:• Planning, scheduling and monitoring translation projects.• Management, sourcing and co-ordination of translators, file engineers and desktop publishing specialists.• Sourcing suitable translators and other language professionals.• Proofreading and QA-checking of translations.• Billing and negotiating prices with the linguists.• Effective communication with clients, linguists and colleagues to ensure customersatisfaction.

Sofia, Bulgaria

• Inbound project for 2 airlines company(Air France - KLM in Amadeus and Delta inDeltamatic). • Help customers with booking flights, finalize payment and buy additional products (baggage, seats, pets, etc.).• Since March 2016 I appointed to help travel agencies and guide them what to do with the tickets that they sold, re-book customers on other flights, associate special services with the new tickets, inform them how to apply for refund and ticket condition on the website or in their system.

Bucharest, Romania

Responsibilities: • Calling customers and based on their needs l inform them about the product I want to sell and also scheduling appointments for the field agents. • Other responsibility l had was a good score card; in the last 6 months I was on top 3 agents based on the requirement of the project (KPI’s).Accomplishments:• I was in top 3 agents, from 29 employees, with very good results based on the 2 most important KPI’s, quality and sales.

Bucharest, Romania

Responsibilities• Sales: broadband and landline in UK.• Coaching for newcomers, making them get familiarized with the products, with the applications and with the clients.• I was providing training on CRM and I was coaching them to get use with the steps theyneed to make during the call and after the call/sales is made.• After the 2 weeks training on the products and operating systems, they assigned me anagent with lower results then the average, which again l was taking care to explain howthe system works, which are the most important steps to get a fair sale, especiallycustomization script based on his/her personality.Accomplishments:• In the last five months I was in the top 3 in sales agents.• 5 of 7 newcomers allocated for preparing and motivate them, had very good results.

Bucharest, Romania

• The company main activity was real estate advertising.• Based on the previous experience I grow in the company really fast and with good results on my activity.Responsibilities:• Sales Trainer for the new recruits and motivation/planning for motivating the team.• I was in change with activation of contracts and management of land agents and callcenter operators.• Reporting, statistics per agent and per project every Monday plus the monthly report with the entire month results and improvements, plus the action plan in order to help thecompany to grow.• Due to the success of the company I was involved in the construction/maintenance of the website, checking the advertising offers to our partners.• Another responsibility I had was recruiting new agents for the call center and field agents for our national branches.• During the glory period of the company, I was providing the sales training on the field.Accomplishments:• I opened 9 branches in just 12 months.

Bucharest, Romania

• Specialized training offered to employees and newcomers• Support to experienced agents• Participation in decision like making hiring or dismissal of employees• Providing solutions to improve quality• After only a month of field agent I advanced to the position of Executive Trainer.

Bucharest, Romania

Responsibilities:• Inbound project for teleshopping products.• Sales of products via phone and achieve KPIAccomplishments:• I was one of the best salespeople. This report was based on both sales and the total collected amounts

Bucharest, Romania

The project was started from scratch as a business in the company and as a sale product.Responsibilities:• Since was a new project I was helping my colleagues to understand the process and how to emphasize with the client• Also, I was taking calls from time to time in order to be up-to-date with the clients andchallenges that the agents may have.• I had the subordination of a team of 28 agents.• I was listening conversations live and making improvements on the quality calls on thespot or on the weekly meeting.• Providing feedback, coaching and motivation sessions• Correct mistakes made by agents and provide feedback to improve themselves.Accomplishments:• Increase results and breeding new projects. After 3 months I have aproject taken from the same company, based on the results of current project that I hadin progress.• I was present our reports in the meetings with our client but also to my direct manager (project manager) twice per week.

Bucharest, Romania

Responsibilities:• Contacting customers and selling products.• Listening conversations.• Feedback, coaching and motivation sessions, correcting mistakes in CRM.Accomplishments:• Hierarchical advancement in the company after just 10 months.

Bucharest, Romania

Responsibilities:• Sale of products and services by phoneAccomplishments:• Hierarchical advancement just in 12 months.

Bachelor'S Degree, Business Administration And Management, General

High School, Natural Sciences