Daniela Lockery Email & Phone Number

Farmington, CT, US

West Hartford, Connecticut, United States

Direct logistics of Marketing events, trade shows and programs.Maintain and manage the program and event calendar.Represent at corporate events, trade shows, and conferences, as required.Create internal marketing materials.Create external marketing materials such as catalogs, spec sheets and other assets.Executes the MLE departments marketing.

West Hartford, Connecticut, United States

• MRO Responsibilities
• Provide support (quotes/options) in response to requests for maintenance, repair, operations equipment, services, for plant and office.
• Solicitation, interpretation, and implementation of vendor quotations.
• Recommends utilization of new vendors as either alternative or replacement vendors.
• Follows up with vendors for delivery information and/or expedites items critical to production.
• Provides assistance to Senior Buyers.

West Hartford, Connecticut, United States

Manage major purchasing assignments and projects with limited supervision.Establishes controls to assure the availability of supplies, services, and materials at the lowest possible cost consistent with quality and delivery requirements.Comply with all internal, federal, and state laws and procedures in the processing and administration of purchase.

Bristol, Connecticut, United States

• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Reviews, analyzes, and evaluates business procedures.
• Liaise with superior to make decisions for operational activities and set strategic goals
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Driving employees and leading performance reviews, to ensure an engaged and skilled workforce.
• Collaborating with leadership to build an environment of collective responsibility and accountability.

Farmington, Connecticut, United States

Provide exceptional customer serviceCreate/document initial process email for technical support team to initiate contact with customers.Coordinate and schedule installation dates of U.S. machines with customers, product support techs, service managers, sales, spare parts and logistics.Ensure all necessary resources are available at the right place at the.

Cheshire, CT

• Direct operations while coordinating with a team of 40 individuals to achieve business objectives, crafting strategic plans and recommendations to proactively enhance operational capabilities.
• Lead the preparation and execution of action plans, implementing production, productivity, quality, and customers service standards across a team of 40 individuals.
• Conduct in-depth business analysis to identify and resolve issues, completing comprehensive audits in order to gather data and assess trends.
• Determine product management and storage requirements, developing standard operating policies and procedures to meet operational needs.
• Train and coach the team in following all established policies and procedures, encompassing: product receiving, equipment utilization, inventory management, and shipping activities.
• Produce reports to guide data-driven decision making, covering business expenses, financial records, and auditing and compliance.

Southington, CT

• Oversaw the compliant, legal, and professional sale of regulated inventory according to Federal, State, and local laws; produced all necessary records.
• Led a team of 5 individuals in executing department responsibilities, streamlining cross-team communication to achieve business synergies.
• Pioneered the development of category strategy, entrusted with general oversight of daily firearms operations while implementing operating guidelines, process improvements, and SOPs.
• Performed quarterly audits of regulated materials on-premises and at the point-of-sale; acquired and received regulated materials properly and legally from distributors and various industry vendors.
• Optimized systems for store acquisition, inventory management and sale or alternate liquidation and merchandising of firearm products.
• Fielded, input, and maintained manual and digital database working papers and records; developed audit reports containing data on records audited, test checks made, and conclusions reached with proposed actions.

Southington, Connecticut

• Formed productive partnerships with diverse customers, evaluating their needs and requirements in order to provide tailored recommendations on products and services; demonstrating astute technical and non-technical.
• Established customer accounts by recording account information, maintaining all customer records by proactively updating information and auditing for accuracy; processed customer adjustments to maintain accurate.
• Received customer complaints and questions, implementing product and service solutions with professionalism and poise; followed-up to ensure total resolution.
• Collected consumer insights in order to recommend potential products or services to management, enabling strategic, data-driven business development and sales.
• Assessed competitive landscape to recommend products, services, and policies.
• Collaborated with a team of 5 individuals to ensure all customers were attended to promptly and professionally, servicing existing accounts, obtaining orders, and establishing new accounts.

Hartford, Connecticut Area

• Resolved customer inquiries via mail, telephone, and in-person, creating streamlined customer service experiences for all stakeholders.
• Handled between 100 – 200 incoming calls daily, met or exceeded call metrics on a daily or weekly basis
• Responsible for liaising between customer inquiries and the repair facility for the company.
• Supported individuals with resolving issues regarding product quality, delivery, and service.
• Built strong rapport with customers to increase retention and generate referrals, driving business development and revenue yield.
• Employed company CRM package to track all inventory returned to the warehouse and for service.

Hartford, CT

• Created retrieval service of policy documents in response to requests from Field and Home Office business partners, agents, and insureds, often within tight timeframes.
• Scanned and reviewed output for accuracy, legibility, and completeness.
• Architected policy following the Commercial Lines structure to include jackets and coverage parts to be used for litigation, claims and/or coverage determination.
• Handled all incoming requests for policy information within timeline and scope.
• Retrieved Commercial Lines policies, endorsements, and Underwriting information from various databases and in a variety of retention medium.

Aynor, SC

Audited operational records and data to ensure compliance with internal controls and applicable laws, regulations, policies and procedures. Investigated compliance and control issues to resolve complex problems and made recommendations to business leaders and employees to ensure on-going compliance. Prepared, input, maintained and retrieved manual and.

Bristol, CT

Responded to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Developed a market presence by utilizing negotiation and persuasion skills used to sell potential manufactured.

Bristol, CT

Effectively operated a multiline phone system and route calls to specific individuals within the company. Answer inquiries about company. Coordinated mail flow in and out of office. Handled phone calls from people calling in sick. Handed out employee applications. Arranged appointments as well as create correspondence within the company. Collected and.

Bachelor'S Degree, Entrepreneurial And Small Business Operations

Education record