- Owned successful £3.5 million SaaS platform integration into the largest bank in the UK, across web & app with an estimated £8 million ROI over the next three years- Defined & owned the strategy & vision for the platform, including onboarding stakeholders and creation of a 600+ person community utilising the software- Owned the product backlog & cross-functional ceremonies with development teams across the business to continue to incrementally rollout new features and fixes via both waterfall & agile frameworks- Managed a team of three colleagues- Managed a side-of-desk prototyping team to create and deliver internal tool sets used by over 5,000 colleagues monthly

- Created & implemented the first E2E AB testing process for secure websites- Led over £100,000+ of customer journey improvements against core business objectives and KPIsOwned the testing backlog, coordinated cross-functionally with stakeholders, championed agile methodology to ensure timely delivery- Managed a team of three colleagues

- Created a device detection script for public website to generate 100,000’s of app downloads and a business wide tool for internal generation and tracking of QR codes- Delivered a full product redesign rollout for insurance product- Delivered hundreds of briefs & changes to retail websites across core brands

Highlight was providing differentiated IT support for over 1200 executives and the Group Board of Director for over three years.