-Administration of passwords for Wi-Fi networks as well as using Microsoft Admin.>-Keep up to date on changes to processes and technology to remain diligent in providing consistent work flows.-Answered customer inquiries, took messages, or transferred calls as needed-Performed software installations and regularly scheduled updates on company computers-Handled incoming support tickets as well as one on one troubleshooting on Zendesk for Microsoft apps-Established patterns to reoccurring issues and provided input to development teams.-Improved turnaround time and ensured that workflow was documented and transparent

Installed and update software across 15+ POS terminals as well as diagnose and determine correction actions for ALD devices as well as projectors.Created and detailed trouble tickets and entered them into a database to correctly refer them to the appropriate team members,Provided technical assistance to customers via telephone, email or in personMaintained quality control/satisfaction records, constantly seeking new ways to improve customer service,