Daniela Orozco Email & Phone Number

New York City Metropolitan Area

- Provide high-quality front-facing customer support.- Proficient in the use of Uber tools, such as Bliss, Investigations Workbench, Compliance Tools, Partner Tools, and Salesforce.- Partner with management on improving/building support processes.- Troubleshoot and Problem solve through technical issues.- Communicate effectively with various stakeholders when needed.- Use proper escalation channels under program expectations.- Support teams by providing subject matter expertise and SOS support - Communicate effectively with various stakeholders when needed- Provide floor support for projects that have an impact on Greenlight KPIs and Expert engagement.- Act as an SME and provide feedback on processes and policies- Help with edge cases including real time solutions while monitoring the floor.

New York City Metropolitan Area

- Oversee the reservation management process of four restaurants, utilizing industry-leading platforms such as OpenTable and Resy, ensuring accurate record-keeping, and efficient management of the restaurant.- Demonstrated proficiency in using the restaurant's CRM system to manage customer information, preferences, and special requests, resulting in personalized and tailored service.- Deliver exceptional customer service to guests through prompt handling of phone calls, emails, and inquiries. - Provide accurate information and assist with reservation requests, ensuring a positive dining experience for all patrons.- Support management by keeping platforms like Yelp, Uber Eats, Doordash, GrubHub up to date with the correct information.- Assist in the coordination of special promotions, seasonal events, and strategic marketing initiatives to drive customer engagement and boost business growth.

New York City Metropolitan Area

- Recognized for consistently providing exceptional service and going above and beyond to meet customer needs and expectations.- Achieved high sales among all servers, demonstrating excellent upselling skills and product knowledge.- Effectively utilized the POS system to manage orders, modifications, and special requests, minimizing errors and ensuring accurate and timely delivery of customer orders- Acknowledged for being a valuable and supportive member of the restaurant team, collaborating effectively, and fostering a positive work environment.- Assisted management with inventory and ordering supplies, as well as training new employees, troubleshooting support, and tips for maximizing POS system, its features and functionalities.

New York City Metropolitan Area

- Consistently maintained high standards of service and presentation in a fast-paced, high-pressure environment.- Communicated effectively with the kitchen and management to ensure the timely delivery of dishes.- Demonstrated wine knowledge and assisted guests in selecting wines to complement their meals.

León, Guanajuato, Mexico

- Assisted post-sales manager and service teams with administrative tasks such as scheduling appointments, preparing reports, and maintaining customer records.- Fostered strong relationships with key external partners such as insurance companies, financing institutions, and vehicle service providers, resulting in mutually beneficial partnerships and enhanced post-sales services for customers.- Demonstrated strong organizational and time management skills by keeping track of inventory and ordering supplies.