Daniela Prieto
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Daniela Prieto Email & Phone Number

Customer Support and Operations at UgenticAI
Location: United States, United States, United States 14 work roles 1 school
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Current company
Role
Customer Support and Operations
Location
United States, United States, United States

Who is Daniela Prieto? Overview

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Daniela Prieto is listed as Customer Support and Operations at UgenticAI, based in United States, United States, United States. AeroLeads shows a matched LinkedIn profile for Daniela Prieto.

Daniela Prieto previously worked as HG Tier 2 Coach & Career Coach at Healthy Gamer and HG Tier 2 Coach at Healthy Gamer. Daniela Prieto holds Bachelor Of Science - Bs, Psychology from Universidad Rafael Urdaneta.

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UgenticAI

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Profile bio

About Daniela Prieto

As a Coaching & Management Professional, I help others unlock their growth potential by providing support and guidance to improve their overall mental health and achieve their life or career goals. To do so, I apply my knowledge of Career Development, Coaching, Management, and Psychology techniques such as materials reviews, interviewing & onboarding strategies, counseling, training & development, research, client relations, and customer success. I also help organizations achieve their coaching reach through operational procedures, content & asset creation, and support features.My goal is to help others navigate through their life challenges and guide them to find the balance they're seeking. In the future, I'd love to continue coaching others or elevating my work in the 'behind-the-scenes room' from a coaching organization - which I've been genuinely enjoying lately!Skills:• Coaching• Coaching Operations• Training & Development• Customer & Community Member Management• Community Moderation• Interviewing & Onboarding• Performance Improvement• Business Management • Resume, Cover Letters & LinkedIn Reviews• Psychology Research & APA Guidelines• Psychometric Data Collection & Analysis • CBT Techniques• Bilingual (English-Spanish)Specialties:• Customer Success• Career Development• Mental Health Coaching• Psychometry & Data Collection• Management & Project CoordinationTechnologies:• Google Drive Products• Microsoft Office • Zoom• Discord• Calendly• Twitch/Youtube• Circle• Stripe• Hubspot• Notion• Airtable• SPSS • Freshdesk• Mighty Networks• Thikific• Ryver• Podio• APA Guidelines

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Daniela Prieto's current company

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UgenticAI
Ugenticai
Customer Support and Operations
United States
AeroLeads page
14 roles · 14 years

Daniela Prieto work experience

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Customer Support And Operations

United States

Hg Tier 2 Coach & Career Coach

Current

United States

Apr 2024 - Present

Hg Tier 2 Coach

Current

United States

Sep 2022 - Present

Hg Certifying Coach

United States

  • Helping clients achieve their coaching goals: habits building, healthy lifestyle, career, academic, relationships, etc.
  • Provide one-on-one support to clients experiencing hopelessness, anxiety, depression, negative self-talk, relationship issues, procrastination, stress, burnout, grief, career difficulties, etc.
  • Offer mental health coaching and guidance to 20+ clients weekly through weekly sessions and assignments through Discord and the HG platform.
  • Attend weekly supervision meetings to review and/or discuss cases. Healthy Gamer Coaches are trained and certified through Dr. Alok Kanojia’s 10-week curriculum:
  • 2 weeks of didactic learning from Dr. Kanojia, and 8 weeks of hands-on group and personal coaching experience.
  • The Healthy Gamer Coach certification program combines perspectives on mental health and wellness to give coaches effective evidence-based techniques to approach people's challenges.
Jul 2021 - Sep 2021

Career Coach & Client Success Manager

Current

United States

  • Manage online client support and offer career guidance to 1000 - 3,500 members.
  • Review and respond to +200 monthly requests, including support and career coaching online inquiries from our members.
  • Collect and evaluate member's and team's feedback, make changes accordingly, and improve our coaching program and support assistance.
  • Strategize on our coaching program and operation improvements involving our Coaching, Client Support, Community, and Social Media Engagement.
  • Develop and continuously update the community resources, assets, FAQs, AI, and Help Center.
  • Assisting clients with managing their billing, accounts, and profile issues through Stripe, Circle, Hubspot, and other platforms.
Feb 2022 - Present

Career Support Contractor

New Hampshire, United States

  • Provide affordable career advice and coaching to over 40 professionals daily during their Job Search & Career Development Process, via the Work It Daily platform with +3,500 worldwide members.
  • Accountable for the day-to-day operations and maintaining high levels of customer service and confidentiality for our members and community.
  • Deliver +25 daily professional video reviews with recommendations on members’ materials including Resume, Cover Letter, and LinkedIn (+200 monthly) and meeting daily deadlines.
  • Offer customer support and answer questions on Interview Prep, Networking, Career Change, Salary Negotiation, Remote Onboarding, Confidence, and other Career Planning & Coaching needs.
  • Client motivation & engagement with Work It Daily platform and proactively conduct productive communications with members.
  • Offered support on our Multiple Online Job Search Summit events, that alleviated Job Search Needs during COVID-19 and increased the number of members from +2,500 to +3,500.
Jun 2020 - Aug 2021

Business Manager

Jacksonville, Florida, United States

  • Full-time Manager responsible for $1.5 Million revenue location’s daily operations and for communicating & implementing the company’s vision by building a high-performance team.
  • Yearly located in Kilwins TOP Nationwide highest-sales list, from over 150 locations.
  • Built strong relationships with the CEO and supervisors to identify process errors, cut expenses, and update needs.
  • Obtained 5-Stars-Review results from franchise’s visits and assessments.
  • Managed over 20 employees and perform HR functions: interviewing, hiring, training & development, onboarding process, coaching, recordkeeping, and performance evaluations.
  • Directed all operations including opening/closing routines, employee scheduling, bank deposits, purchasing, inventory control, and customer service flow.
Jan 2017 - Apr 2020

Supervisor

Miami, Florida, United States

  • Supervised functions and sales activities from one of a nationwide retail chain generating multi-million-dollar revenues.
  • Trained and mentor 10 employees to ensure client satisfaction every month.
  • Assess staff performance and communicated reports to GM and second-line managers.
  • Implemented standard operating procedures and daily protocols, specifically for cash handlers and customer service employees.
Nov 2015 - Dec 2016

Supervisor

Miami, Florida, United States

  • Directed daily management activities; monitored shrinkage control strategies and resolved customer support issues.
  • Cash handling, inventory, and bank deposits for daily operations.
  • Provided leadership and training for a team of 6 employees.
Sep 2014 - Nov 2015

Coordinator Of Outgoing Internship Exchanges

Maracaibo, Zulia, Venezuela

  • Supervised a team of 8. In addition to training/onboarding 50 members to treat social topics regarding culture-shock, leadership, and youth development.
  • Attended to monthly and yearly Board, PR, and regional/national sessions and meetings.
  • Participated in +10 workforce planning, job realignments, and team-building projects.
  • Used online AIESEC Platform & Remote/In-person recruitment sessions to manage Student Recruitment & Interviewing for international internship & leadership opportunities.
  • Participation in joint collaborations for international recruitment & training.
  • Created and implemented new recruiting procedures & expansion plans to improve efficiency by 50%, while impacting positively in local communities.
Jul 2013 - Jul 2014

Psychology Research Assistant

Zulia, Venezuela

  • Assisted in 2 research projects: “Application of Differential Assessment of Memory in Latin America” and “Breach of Representation & Treatment of Disease in Patients with Hypertension” at the Adolfo Pons Hospital and.
  • Provided broad-ranging administrative, operational, and research support to head researchers including 100+ test administration & scoring, updating records & bibliography, and psychometric data collection & analysis.
Jul 2012 - Jul 2014

Clinical Psychology Intern

Hospital Universitario De Maracaibo

Zulia, Venezuela

  • Assisted main psychologists and other physicians by providing counseling strategies to +10 gastroenterology patients and their families every month, to improve their mental and physical health.
2012 - 2013 ~1 yr
1 education record

Daniela Prieto education

FAQ

Frequently asked questions about Daniela Prieto

Quick answers generated from the profile data available on this page.

What company does Daniela Prieto work for?

Daniela Prieto works for UgenticAI.

What is Daniela Prieto's role at UgenticAI?

Daniela Prieto is listed as Customer Support and Operations at UgenticAI.

Where is Daniela Prieto based?

Daniela Prieto is based in United States, United States, United States while working with UgenticAI.

What companies has Daniela Prieto worked for?

Daniela Prieto has worked for Ugenticai, Healthy Gamer, Work It Daily, Kilwins Jacksonville, and Forever 21.

How can I contact Daniela Prieto?

You can use AeroLeads to view verified contact signals for Daniela Prieto at UgenticAI, including work email, phone, and LinkedIn data when available.

What schools did Daniela Prieto attend?

Daniela Prieto holds Bachelor Of Science - Bs, Psychology from Universidad Rafael Urdaneta.

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