As a Coaching & Management Professional, I help others unlock their growth potential by providing support and guidance to improve their overall mental health and achieve their life or career goals. To do so, I apply my knowledge of Career Development, Coaching, Management, and Psychology techniques such as materials reviews, interviewing & onboarding strategies, counseling, training & development, research, client relations, and customer success. I also help organizations achieve their coaching reach through operational procedures, content & asset creation, and support features.My goal is to help others navigate through their life challenges and guide them to find the balance they're seeking. In the future, I'd love to continue coaching others or elevating my work in the 'behind-the-scenes room' from a coaching organization - which I've been genuinely enjoying lately!Skills:• Coaching• Coaching Operations• Training & Development• Customer & Community Member Management• Community Moderation• Interviewing & Onboarding• Performance Improvement• Business Management • Resume, Cover Letters & LinkedIn Reviews• Psychology Research & APA Guidelines• Psychometric Data Collection & Analysis • CBT Techniques• Bilingual (English-Spanish)Specialties:• Customer Success• Career Development• Mental Health Coaching• Psychometry & Data Collection• Management & Project CoordinationTechnologies:• Google Drive Products• Microsoft Office • Zoom• Discord• Calendly• Twitch/Youtube• Circle• Stripe• Hubspot• Notion• Airtable• SPSS • Freshdesk• Mighty Networks• Thikific• Ryver• Podio• APA Guidelines
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Customer Support And OperationsUgenticaiUnited States
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Hg Tier 2 Coach & Career CoachHealthy Gamer Apr 2024 - PresentUnited States -
Hg Tier 2 CoachHealthy Gamer Sep 2022 - PresentUnited States
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Hg Core CoachHealthy Gamer Sep 2021 - Aug 2022United States
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Hg Certifying CoachHealthy Gamer Jul 2021 - Sep 2021United States• Helping clients achieve their coaching goals: habits building, healthy lifestyle, career, academic, relationships, etc.• Provide one-on-one support to clients experiencing hopelessness, anxiety, depression, negative self-talk, relationship issues, procrastination, stress, burnout, grief, career difficulties, etc.• Offer mental health coaching and guidance to 20+ clients weekly through weekly sessions and assignments through Discord and the HG platform.• Attend weekly supervision meetings to review and/or discuss cases. Healthy Gamer Coaches are trained and certified through Dr. Alok Kanojia’s 10-week curriculum: • 2 weeks of didactic learning from Dr. Kanojia, and 8 weeks of hands-on group and personal coaching experience. • The Healthy Gamer Coach certification program combines perspectives on mental health and wellness to give coaches effective evidence-based techniques to approach people's challenges.
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Career Coach & Client Success ManagerWork It Daily Feb 2022 - PresentUnited States• Manage online client support and offer career guidance to 1000 - 3,500 members.• Review and respond to +200 monthly requests, including support and career coaching online inquiries from our members.• Collect and evaluate member's and team's feedback, make changes accordingly, and improve our coaching program and support assistance.• Strategize on our coaching program and operation improvements involving our Coaching, Client Support, Community, and Social Media Engagement. • Develop and continuously update the community resources, assets, FAQs, AI, and Help Center.• Assisting clients with managing their billing, accounts, and profile issues through Stripe, Circle, Hubspot, and other platforms.• Support the launch of new products and provide user & platform management, community maintenance, and moderation.• Edit and schedule ~150 engaging social media video clips per month to increase our efforts in client acquisition. -
Career Support ContractorWork It Daily Jun 2020 - Aug 2021New Hampshire, United States• Provide affordable career advice and coaching to over 40 professionals daily during their Job Search & Career Development Process, via the Work It Daily platform with +3,500 worldwide members.• Accountable for the day-to-day operations and maintaining high levels of customer service and confidentiality for our members and community.• Deliver +25 daily professional video reviews with recommendations on members’ materials including Resume, Cover Letter, and LinkedIn (+200 monthly) and meeting daily deadlines. • Offer customer support and answer questions on Interview Prep, Networking, Career Change, Salary Negotiation, Remote Onboarding, Confidence, and other Career Planning & Coaching needs.• Client motivation & engagement with Work It Daily platform and proactively conduct productive communications with members. • Offered support on our Multiple Online Job Search Summit events, that alleviated Job Search Needs during COVID-19 and increased the number of members from +2,500 to +3,500.
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Customer ExperienceKilwins Jacksonville Mar 2020 - Aug 2021Jacksonville, Florida, United States -
Business ManagerKilwins Jacksonville Jan 2017 - Apr 2020Jacksonville, Florida, United States• Full-time Manager responsible for $1.5 Million revenue location’s daily operations and for communicating & implementing the company’s vision by building a high-performance team.• Yearly located in Kilwins TOP Nationwide highest-sales list, from over 150 locations.• Built strong relationships with the CEO and supervisors to identify process errors, cut expenses, and update needs. • Obtained 5-Stars-Review results from franchise’s visits and assessments.• Managed over 20 employees and perform HR functions: interviewing, hiring, training & development, onboarding process, coaching, recordkeeping, and performance evaluations.• Directed all operations including opening/closing routines, employee scheduling, bank deposits, purchasing, inventory control, and customer service flow. • Transitioned management position in March 2020 to a new management team while offering part-time support, due to own decision to improve and grow current professional career.
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SupervisorForever 21 Nov 2015 - Dec 2016Miami, Florida, United States• Supervised functions and sales activities from one of a nationwide retail chain generating multi-million-dollar revenues.• Trained and mentor 10 employees to ensure client satisfaction every month.• Assess staff performance and communicated reports to GM and second-line managers.• Implemented standard operating procedures and daily protocols, specifically for cash handlers and customer service employees. -
SupervisorPepitolandia Restaurant Sep 2014 - Nov 2015Miami, Florida, United States• Directed daily management activities; monitored shrinkage control strategies and resolved customer support issues.• Cash handling, inventory, and bank deposits for daily operations.• Provided leadership and training for a team of 6 employees. -
Coordinator Of Outgoing Internship ExchangesAiesec Jul 2013 - Jul 2014Maracaibo, Zulia, Venezuela• Supervised a team of 8. In addition to training/onboarding 50 members to treat social topics regarding culture-shock, leadership, and youth development.• Attended to monthly and yearly Board, PR, and regional/national sessions and meetings.• Participated in +10 workforce planning, job realignments, and team-building projects.• Used online AIESEC Platform & Remote/In-person recruitment sessions to manage Student Recruitment & Interviewing for international internship & leadership opportunities.• Participation in joint collaborations for international recruitment & training.• Created and implemented new recruiting procedures & expansion plans to improve efficiency by 50%, while impacting positively in local communities.• Participation in joint collaborations for recruitment and training with international teams.• Created and implemented new recruiting procedures & expansion plans to improve efficiency by 50%, while impacting positively in local communities. -
Psychology Research AssistantUniversidad Rafael Urdaneta Jul 2012 - Jul 2014Zulia, Venezuela• Assisted in 2 research projects: “Application of Differential Assessment of Memory in Latin America” and “Breach of Representation & Treatment of Disease in Patients with Hypertension” at the Adolfo Pons Hospital and the University of Rafael Urdaneta.• Provided broad-ranging administrative, operational, and research support to head researchers including 100+ test administration & scoring, updating records & bibliography, and psychometric data collection & analysis. -
Clinical Psychology InternHospital Universitario De Maracaibo 2012 - 2013Zulia, Venezuela•Assisted main psychologists and other physicians by providing counseling strategies to +10 gastroenterology patients and their families every month, to improve their mental and physical health.
Daniela Prieto Education Details
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Psychology
Frequently Asked Questions about Daniela Prieto
What company does Daniela Prieto work for?
Daniela Prieto works for Ugenticai
What is Daniela Prieto's role at the current company?
Daniela Prieto's current role is Customer Support and Operations.
What schools did Daniela Prieto attend?
Daniela Prieto attended Universidad Rafael Urdaneta.
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