- Managed the development of a new product from concept to launch (including market research, design & competitor analysis).- Defined product requirements, roadmaps & release schedules.- Developed strategic partnerships with key vendors to ensure optimal customer experience.- Managed the company’s social media accounts through Instagram & TikTok (providing engaging content for followers to share).

- Leads prospection.- Client acquisition.- Brand's representative.- Collaboration with Product Managers to identify client's needs & suggest product requirements (platform/website).- Highest number of bookings paid in a month.- Worked well independently & on a team to solve problems.- Quick assistance to others team members doubts.

- Customer support via email & phone. Clients & leads.- Onboarding: Handling KYC procedure & other related documents. Drafting agreements & alterations. Cancellations. - Collaboration with other teams internally to tackle any customer's needs (compliance, finance, IT).- Train/coach new team members. Create training resources (Onboarding manual).- Collaboration with the IT department in order to identify & suggest new developments (CRM & backoffice).- High number of successful finished processes & follow-ups per month.- Top performance monthly in the Onboarding department. Strong skills:- Ability to explain complex issues in an easy & understandable manner.- Strong attention to detail & analytical skills.- Driven, self-motivated & highly flexible team player.- Problem-solver.- Empathy & love for helping people.