Daniela S. Email & Phone Number

Greece

• Experience:
• Driving the successful adoption, onboarding, as well as continued value add to help my clients realize the business value of the platform;
• Understanding the product, psychology, and how to build better experiences using it, with a constant pulse on the roadmap;
• Forming strategic relationships with key stakeholders to understand the customer’s business and developing strategic roadmaps for how LearnWorlds grows with them.
• Owning escalation management and the overall support and services relationship with my customers.
• Continuously planning, testing, and improving the Customer Success process to ensure an exceptional customer experience for all clients;

Bucharest, Romania

• Experience:
• Queue management;
• Interacting with a wide range of customers and stakeholders;
• Providing support via email and live chat for League of Legends, Wild Rift, Teamfight Tactics, VALORANT, Legends of Runeterra;
• Problem solving and good time management;
• Easily adapting to the project's goals and KPIs;

Bucharest

• Creating optimized content for the company's platform as well as for the others at all times. In short:
• Writing online casino reviews – This includes testing the platform, reading the Terms & Conditions, Privacy Policy, and Security pages, in order to provide them further to the users in a simplified manner. Identifying.
• Promotions – Gathering the crucial details in a compact and informative offer, allowing the customer to make an informed decision;
• Game reviews – examining and testing the video slots’ features and gameplay;
• Creating articles and guest posts;
• Generating content for the various website's pages.Researching and analysing is always a crucial step in our work, as well as making sure everything is in the loop.

Bucharest, Romania

• Deal live tables games with efficiency, proficiency and professionalism, while providing great guest service.
• Anticipate guests needs, acknowledge and respond promptly to any and all requests;
• Creating and maintaining a pleasant atmosphere;

Galaţi, Romania

• Creating miniature ship models;
• Polishing bronze tags;
• Imprinting banners and cloth wear;
• Colour coding pipes around and inside ships;
• Painting and sticking safety signs in designated places;

Focşani, Vrancea, Romania

• Operating the sewing machine according to the patterns;
• Quality control;
• Packing and readying products for shipping.

Bachelor'S Degree, Marketing

--All modules have been studied in English.--

Bachelor'S Degree, Aeronautics/Aviation/Aerospace Science And Technology, General

Courses that stuck up with me: • Marketing; • Descriptive geometry and technical drawing; • Material technologies; • Material science and.