Daniela S. Email & Phone Number

Greece

Experience: • Driving the successful adoption, onboarding, as well as continued value add to help my clients realize the business value of the platform;• Understanding the product, psychology, and how to build better experiences using it, with a constant pulse on the roadmap;• Forming strategic relationships with key stakeholders to understand the customer’s business and developing strategic roadmaps for how LearnWorlds grows with them.• Owning escalation management and the overall support and services relationship with my customers.• Continuously planning, testing, and improving the Customer Success process to ensure an exceptional customer experience for all clients;• Managing the involvement of Partners, Engineers, and other functions within LearnWorlds to support the customers in generating the most value from the product and expertise;• Focusing on customer loyalty and building close long-term client relationships;• Advocating for customer needs in order to overcome technical challenges and to maintain customer momentum;• Owning key Customer Success metrics, including customer health, upsells, renewals, as well as churn across all customer accounts and derive concrete measures to drive business results and elevate the customer experience.

Bucharest, Romania

Experience: • Queue management;• Interacting with a wide range of customers and stakeholders;• Providing support via email and live chat for League of Legends, Wild Rift, Teamfight Tactics, VALORANT, Legends of Runeterra;• Problem solving and good time management; • Easily adapting to the project's goals and KPIs; • Investigating and dealing with potential cases of endangering self or others;• Reporting and escalating uprising issues to the CX team.• Community moderation on high-profile Twitch and Youtube accounts;Performance:- Learning fast and adapting faster to the job requirements: it took me less than 1 month to reach the agreed number of tickets per hour (where the usual time to accommodate is 3 months on average);- I've been one of the Top 2% performers for the past 2 years;Personal Achievements: • Besides successfully fulfilling my responsibilities and delivering excellent services for customers, I developed my soft skills and creativity, as well as my analytic problem solving skills• Experience in analysing and prioritizing high volume of work

Bucharest

Creating optimized content for the company's platform as well as for the others at all times. In short: • Writing online casino reviews – This includes testing the platform, reading the Terms & Conditions, Privacy Policy, and Security pages, in order to provide them further to the users in a simplified manner. Identifying the best offers for our users and providing tips and recommendation for better gameplay;• Promotions – Gathering the crucial details in a compact and informative offer, allowing the customer to make an informed decision;• Game reviews – examining and testing the video slots’ features and gameplay;• Creating articles and guest posts;• Generating content for the various website's pages.Researching and analysing is always a crucial step in our work, as well as making sure everything is in the loop.

Bucharest, Romania

• Deal live tables games with efficiency, proficiency and professionalism, while providing great guest service.• Anticipate guests needs, acknowledge and respond promptly to any and all requests;• Creating and maintaining a pleasant atmosphere;

Galaţi, Romania

• Creating miniature ship models;• Polishing bronze tags; • Imprinting banners and cloth wear; • Colour coding pipes around and inside ships;• Painting and sticking safety signs in designated places;

Focşani, Vrancea, Romania

• Operating the sewing machine according to the patterns;• Quality control;• Packing and readying products for shipping.

Bachelor'S Degree, Marketing

--All modules have been studied in English.--

Bachelor'S Degree, Aeronautics/Aviation/Aerospace Science And Technology, General

Courses that stuck up with me: • Marketing; • Descriptive geometry and technical drawing; • Material technologies; • Material science.