Daniela Torres Email & Phone Number

New York, NY, US

• Manage cash report, replenished main register’s change, balanced the vault, and other cash functions in a daily basis.
• Coordinate hiring process such as scheduling interviews, completion of I-9s, on-boarding training among other tasks.
• Support managers, directors by distributing reports to management, overseeing schedules, and acting as a HR liaison for other store employees.

New York, NY, US

• Assisted customers in all inquiries included but not limited to returns, payments, general questions about the store and merchandise, to ensure customer satisfaction.
• Reorganized merchandise that has been returned and arranged packages to optimized BOPS and BOSS pick-ups.
• Mastered POS system to guarantee maximum customer gratification, approval and loyalty when resolving complains and requests.

• Memorize 42+ menu items in order to ensure proper packing of 40+ orders daily, and guarantee customer satisfaction.
• Maintain clear communication between front and back of the restaurant, both with staff and customers.
• Execute multitasking while remaining professional and courteous in fast-paced environment.
• Manage and handle closing duties, including restocking of items, and organization of each part of the station to certify smooth openings duties and uphold heath standards.

• Supervised movement of the salon, while attending clientele needs.
• Arranged phone calls and scheduled appointments to maximize staff potential clientele.
• Provided insight for customers inquiries, from creative advice to translating between client-technician communication to optimize understanding and satisfaction.
• Preserved salon in perfect conditions to certify wellbeing of both customers and staff and uphold standards of clientele.

• Promoted sales of the products, while incorporating both needs and wants of the customer in order to provide a tailored experienced.
• Planned inventory to secure availability of different flavors and organized products to dispense accordingly.
• Assisted customers with question to maximize customer content.