With over thirteen years of experience in logistics and operations management, I am passionate about delivering high-quality service and products to customers across multiple markets. As a Facility Leader at Macy's, I oversee the full financial and operational responsibility for the Colorado Distribution Center, facilitating all product delivery to 12 Macy's locations and white glove furniture delivery in Colorado and south Wyoming. I am driven by the mission of enhancing the customer experience and creating a positive and productive work environment for my team.In my current role, I have achieved remarkable results in improving the performance and efficiency of the Denver DC, which was previously struggling with low productivity and poor delivery experience. In 2020, our Overall Delivery Experience (our KPI for white glove delivery service) ranked 5th in the network, up from 28th in 2019. In 2021, our Flex productivity (overall building productivity score) ranked 4th in the network at 112% of goal, and 1st in the network at 130% in 2022, against increasing network productivity demands of 6% each year.
Listed skills include Team Building, Inventory Management, Management, Distribution Center Operations, and 5 others.