Daniel Avalos Email & Phone Number

San Rafael, California, United States

Marin County Free Library

•Coordinated survey for Marin’s Spanish speaking patrons to gather data that aides in the development of resources and services. •Content creation, promotion, and amplification of resources targeting Marin County’s Spanish speaking communities.•Aiding with outreach efforts to create a connection to library resources.•Extensive Spanish translation support for all of MCFL.•Reference line help for Spanish callers during shelter in place order and curbside service.

Marin County Free Library

•Manage the work of 15 Library Assistants; oversee the work of 8 Library Aides and volunteers. Oversee performance reviews, establish performance plans, and set job-specific and professional development goals. •Manage the branch in the absence of the Branch Manager. Lead person on facility matters. For example, consistent communication with our janitorial company, Department of Public Works, Parks Department, and social services. •Extensive committee work focused on local and org-wide objectives. Active member of MCFL’s Circulation Supervisors Committee, Communication Audit Implementation Team (Chair 2016-2017), Mind in the Making Task Force, Spanish Services Working Group, Equity Alliance, MARINet Circ Working Group (Chair 2019-2020), Staffing Problems Solving Team, and Novato’s Supervisory Team.•Full project management tasks, such as: Coordinating/managing the completion of a Library Card Project to issue library cards to all students at the Novato Unified School District school (7500 students); piloting an organizational service model change – Lead on the Novato Pilot Team, the Steering Committee, and on the evaluation team post implementation; develop and coordinate the distribution of a Spanish Language survey to acquire feedback from our Spanish-speaking patrons on potential improvements; and participating on MCFL’s Strategic Planning Group.•Front line work, including: overseeing the inflow and outflow of over 80,000 items monthly; ensure excellent customer service for the 18-20,000 patrons that visit the library every month; manage complex patron interactions via email, phone, and in person; develop, plan, and facilitate training on a wide spectrum of topics.•Lead system-wide Spanish Services projects. For example, translating wide array of documents and policies, coordinating the Spanish-speaker patron survey, collecting and analyzing the data, presenting results and applying findings to collection development and resource allocation strategies.

Marinet Library Consortium

•Manage meeting logistics and communications.•Develop agenda, track progress of action items, and facilitate meetings with circulation supervisors from seven public library systems and two college libraries.

Marin County Free Library

•Evaluate MCFL’s service model change to Single Point of Service (SPOS) after one year of full, system-wide implementation. •Worked alongside external consultant to identify challenges and developed an organizational action plan as well as individual action plans for each library branch. •Gathered information from stakeholders, developed trainings, facilitated staff retreats, identified problem areas, and created work plans for sites to address issues.

Marin County Free Library

•Worked to improve organization’s communication, from top-down, unit to unit. Developed and implemented strategies for the utilization of staff intranet.•Created practices that streamlined communications about decisions, request for feedback, and announcements. •Improved employee recognition with the development of an Employee Recognition Team.•Implemented resources that aided in the reduction of paper-based processes.•Evaluated current training processes and updated SPOS training manual, implemented new training structure for contingent hires and identified enhancements for onboarding procedure.

•Supervise staff and library when Branch Manager was away; provide instruction to Library Assistants and volunteers; assist with the training of staff on new technologies and software updates; lead comprehensive training of new employees.•Translate English language material to Spanish.•Register new patrons and brief them on library policies; answer reference questions and help patrons locate necessary materials; assist with library programs; translate documents to Spanish, prepare marketing material, gather statistics and prepare reports; organize instructional and procedural materials.•Assist Children’s Librarians with ordering of material for various collections, weed and discarded material; process materials and add new material to the various collections.•Facilitate computer classes in Spanish; coordinate events with The Unity Council and the Cesar Chavez Library that focused on the Fruitvale's retired community; match adults to local social services; assist with the coordination of free bilingual legal aid; and, with free tax preparation.

Ba, Legal Studies

Activities and Societies: The Achievement Award Program Scholar

Master’S Degree, Public Administration