Vision setting, strategic consultation for implementation of M365 suite of collaboration products (Teams, Exchange, OneDrive, SharePoint, etc.) Defining scope, interpreting requirements, and determining roadmap priorities for modernization and transformation to Cloud-based environments.

IT enterprise strategic planning and delivery: $1M+ M365 solutions. Close collaboration with both business and IT executives. Calm and authoritative agent of change for senior leadership and stakeholders.* IT / business partnership bridge builder. Evangelist and subject matter expert in M365.* Forging of partnerships with both business and IT leadership. * Leading program-level delivery.

Led successful technical delivery of enterprise-wide area network (WAN) transformation effort for Texas and eastern Washington Providence regions/areas. Direct program and project management of high-risk hospital cutovers from old to new circuits. Also data center migration oversight and on-prem to M365 roadmap for various locations. * Saved $6M in annualized expense-reduction for non-used data and voice circuits, leading Azure Dev Ops (ADO) circuit recovery project alongside Providence technical leads.* Forged close partnerships with hospital administrative (business) and technical leadership to fund, resource, and validate ROI of enterprise infrastructure efforts at various locations. Detailed negotiation to maximize results.* Led engagement delivery tracking via ServiceNow and EPIC: portfolio planning in-detail, financials, etc.

Engagement Manager & Principal Consultant. Microsoft Consulting Services (MCS) projects, Security Infrastructure group. National and international clients: Komatsu, Walmart, Boeing, petroleum, pub sector. Engagement Team: T-Mobile and other strategic accounts 2017-18. Workforce planning, strategy, business management, pipeline management, P&L, coaching for ten junior to senior-level staff. Responsible for fiscal targets and delivery of managed services primarily for M365 (Exchange, SharePoint, early iterations of Teams).* Subject matter expert: delivery of Azure, Identity, and Office 365 (now M365) solutions for business: management and deployment from SOW definition through delivery. * Consulting partner: planning, resourcing, forming close partnerships with clients to define and drive quality solutions plus win additional business (hypercare and additional scope).* Front line point of contact for clients as engagement and delivery lead, projects typically $100K - $3.3M. Conditions of Satisfaction, Excellence in Delivery methodology development, evangelization, measurement.

Community-based outreach (w/NGO), introduction to technology: teaching, Ikhaya Labantwana Crèche (Western Cape, South Africa).* Volunteer IT work, in partnership with Charley Boorman: Motoaventures motorcycle tours, Medicines Sans Frontiers and UNICEF as extended hosts. * Preparing and delivering lesson plans for young people with limited resources about IT. Demonstrating positive role models around technology careers for those in underserved communities. Making technology fun for youth of tomorrow. Many of my students went on to University of Johannesburg and IT careers.

Turnaround! Senior-level program delivery, strategic accounts and two major projects ($1M plus) on-request: SharePoint, Microsoft Dynamics. Program leadership, enterprise Agile/Scrum and Waterfall delivery. Scope, budget, schedule, project team driving and client relationship management. P&L detailed operational reporting, matrixed staff management. Close partnership with Engagement managers, service delivery.* Turnaround #1: Recovered extremely challenging enterprise SharePoint 2007 – 2013 on prem SharePoint migration for multinational firm, resulting in successful continuation and upgrade of key operational metrics and workflows. Critical to major industrial combine operations, multiple verticals. * Turnaround #2: Drove additional $500K in revenue after successful delivery of planning and implementation phases for Microsoft Dynamics CRM project, hybrid on-prem / Cloud (Dynamics 2013) Veteran’s Administration affiliated partner.

Product Launch Lead, Enterprise Commerce IT (ECIT) Data Operations Management Organization (DOMO). Last Mile Excellence (LMX) product launch, managing engagements: Microsoft Power BI, Visual Studio 2015, SQL Server service packs, SSRS reporting and other SQL BI versions, many more.* Forging and supporting relationships with key stakeholders (business groups, worldwide licensing, enterprise data teams), ensuring launches continuously aligned with program goals: Sr. level Solution Management. Partnered closely with marketing on service delivery measurement and process-smoothing.* Managed vendor teams, onshore and offshore: created and ran special project to assess vendor effectiveness and launch efficiency (product launch framework, and vendor management efficiency matrix).

Team and people manager for client delivery executive: general staff guidance, workforce planning, growth and retention, performance management.* Program manager for Services Last Mile of Excellence (SLMX) vNext: Custom release management and risk-tracking reporting solution, SharePoint developed on Project Server for Microsoft Corporation, Services division.