• Led end-to-end SaaS project development from initial planning through to client implementation, ensuring alignment with business objectives and adherence to timelines within the banking and financial sector.• Maintained ongoing communication with clients to understand their business needs, converting requirements into actionable deliverables, and optimizing workflows.• Created and refined work processes, wrote detailed specifications, conducted testing, and facilitated user training and system implementation.• Managed cross-functional teams, including development, QA, infrastructure, and information security, using a matrix management approach.• Coordinated extensively with various departments within client organizations, internal service providers, and external vendors to ensure comprehensive support across multiple user levels.• Applied Agile methodologies, coordinating sprints and iterations for effective project progression.• Proficient in Agile delivery platforms, including JIRA and Monday, with strong knowledge of Agile project management methodologies, tools, and techniques for software engineering environments.• Expertise in integrating BI tools and managing interfaces with CRM and other systems, ensuring data-driven insights and seamless connectivity across platforms.• Skilled in risk assessment, risk management, and quality assurance planning for software projects.• Responsible for overseeing UI/UX user experience to ensure optimal engagement and satisfaction.

• Managed a range of projects, covering technological, business, and organizational aspects, for both internal and external clients. • Oversaw the full management lifecycle of the company’s off-the-shelf products, including process analysis, RFP creation, test script development, and data refinement.• Conducted detailed planning, budget management, and coordinated development and QA processes for timely project execution.• Provided problem-solving and ongoing support for end users, assisting in requirement gathering, and overseeing specification documentation.• Developed project timelines, monitored progress, and managed client relationships.• Integrated and coordinated systems within the HR software, including BO, CRM, payroll, and attendance systems, enabling streamlined processes and enhanced data management.• Supported client engagement by working closely with marketing agencies, contributing to marketing, sales, and strategic relationship management for new and existing clients.

• Led business partnerships, public relations, and affiliate marketing initiatives, managing and maintaining a diverse client portfolio. • Developed comprehensive digital content strategies, managed timelines, and created Gantt charts for social media and digital campaigns.• Strong analytical skills with experience in Google Analytics, and proficient in WordPress, WooCommerce, and Elementor.• Demonstrated a proven track record in managing social media advertising campaigns and optimizing digital presence for clients.