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Over 30 years of experience in technical support and warranty. A strong background in the battery and charger industry, managing teams, and implementing new systems to improve internal company processes. Additional background in audio software testing and applications. Hands-on experience troubleshooting software on both Mac and PC operating systems. Experience working directly with research and development engineers and managing alpha and beta testing of products. Created and managed the first support team for The NOCO Company and successfully moved the entire support team to work remotely in 2020. Took over management of NOCO's warranty department in 2022 and relocated to a new facility. Implemented processes and procedures that increased warranty productivity by 150% and decreased warranty turnaround times. Advised on several projects outside of my departments to assist with planning and testing to help ensure a smoother go-live when rolling out new systems. A dedicated leader and resourceful team member who "thinks outside the box," works hard, appreciates life, and has an easygoing attitude. Not afraid to step up to the plate and take on new responsibilities that are outside of my comfort zone.
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Director Of Warranty And SupportNocoTempe, Az, Us -
Director Of Warranty & SupportNoco Jun 2022 - PresentArizona, United States
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Support ManagerThe Noco Company May 2016 - PresentTempe, AzUpdating online support systems and assisting in creating a customer knowledge base. Created the first NOCO Support team in Arizona, providing world-class support for customers having technical issues through email, phone, and chat. Helped to create and implement systems for faster online response time. Promoting positive feedback from customer's reviews on various websites by supplying great service. Assisted with transferring support systems to new platforms in 2019. Successfully moved the support team to work remotely. Began researching ways of expanding support to international markets for 2020.Assisted in all aspects of the company when needed and was the 'hand model' for most of the NOCO branding images for the Boost line of products.
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Technical Support RepresentativeFender Musical Instruments Corporation 2015 - 201617600 N. Perimeter Drive, Suite 100 Scottsdale, Az 85255Responsible for managing alpha and beta tests for Fender Musical Instruments research and development department for electronics, managing forums, assisting colleagues and customers through email and phone support, updating computer systems with multiple OS and troubleshooting software conflicts for Fender FUSE, managing FUSE user database and 3rd party software serial numbers, additionally assisting engineers with any and all projects in the department. -
Customer Development TeamGodaddy Jun 2011 - Feb 201414455 N. Hayden Rd., Suite. 226 Scottsdale, Arizona 85260-6947 UsaProviding world class customer service as a small business consultant. Contacted current customers touncover business goals and help develop plans for current or new products. Managed difficult calls and coupons for sales reps, helped customers who called in for support for email, hosting, or domains. Worked on special projects to contact international customers. -
AnalystDfb Information Group, Inc. Feb 2004 - Oct 2011Phoenix, Arizona AreaProgrammed global forecasting model in Excel. Assisted in developing sales forecasts.
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Technical Support RepresentativeSyntrillium Software Corporation Jun 2001 - Sep 20043260 N Hayden Rd # 110, Scottsdale, Az 85251Provided technical support for the customers, sales, and managing all aspects of product shipping.Managed all logistical and shipping requirements for product delivery, maintaining a 97% on time delivery rate for both domestic and international shipments. Educated potential customers on the benefits of software recording systems and provided support to facilitate the installation process.
Daniel Bieber Skills
Daniel Bieber Education Details
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Music Performance, General
Frequently Asked Questions about Daniel Bieber
What company does Daniel Bieber work for?
Daniel Bieber works for Noco
What is Daniel Bieber's role at the current company?
Daniel Bieber's current role is Director of Warranty and Support.
What is Daniel Bieber's email address?
Daniel Bieber's email address is da****@****usa.com
What is Daniel Bieber's direct phone number?
Daniel Bieber's direct phone number is +121646*****
What schools did Daniel Bieber attend?
Daniel Bieber attended Arizona State University.
What skills is Daniel Bieber known for?
Daniel Bieber has skills like Technical Support, Music Production, Music Industry, Management, Operating Systems, Audio Editing, Software Installation, Crm, Digital Recording, Beta Test Management, Internet Services, Customer Support.
Who are Daniel Bieber's colleagues?
Daniel Bieber's colleagues are Phyllis Galante, Roman Bondar, Alex Dunbar, Steve Simes, Cscp, Dave Koehler, Parviz Bijan, La Lala.
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