Mechanical & Hardware Field Engineer
CurrentMember of the GCS team leading the launch of HP's NPI products.• Conducting R&D experiments on digital printing processes as a part of NPI PLC.• Handling complex engineering escalations at customer sites, maintaining trust, and ensuring business and technical commitment under pressure independently.• Supporting and integrating NPI products at global beta customer sites, building strong relationships and engaging customers as committed partners through 3 months of on-site training and close interaction.Key Projects:• Auto Daily Report System: Product founder & SW ArchitectLeading the development of an E2E Azure cloud-based tool providing a precise, data-oriented field status overview, malfunction classification using SVM & KNN, and engineer insights via a fine-tuned LSTM model. Adjusting BI metrics according to OEE methodology and developing end-user infrastructure and GUI.• NPI Product Performance Investigation: Project LeaderLeading a team of 10 in data-driven investigations using ML algorithms to classify & isolate the critical issues. Collaborated across departments to improve product mechanics, UX/UI, stability, and performance; Optimizing PLC cycles to meet the service organization KPIs and vision.• drupa 2024: Project AnalystParticipating in the most important exhibition for HP's digital printing division. As a project analyst and core team member, I provided analytical support across all project aspects and contributed to the Employee Experience Team.