Daniel Bogle Email & Phone Number

Columbus, OH, US

Aspiring IT Professional | ACI Learning Student | Targeting CompTIA A+ | Seeking opportunity as IT specialist, Help Desk, Desktop Support, Service Desk, or Technical Support.

Columbus, Georgia, United States

• Fielded up to 40 calls a day and stayed organized and on task effectively while in a remote environment, calls were to assist with veteran’s scheduling questions to put their mind at ease.
• Consulted with facilities to provide needed documents via fax to aid in scheduling veteran’s appointments in a timely manner with high accuracy to finalize veteran appointments and allow them to focus on care while we.
• Tracked veterans current scheduling progress by keeping… Show more
• Tracked veterans current scheduling progress by keeping accurate and up to date notes within their referrals to ensure any other agents working the same referral would be able to quickly and accurately continue the work.
• Corresponded with other agents on technical issues often to help reduce the amount of calls and time spent with the remote IT team and in doing so helped increase productivity.
• Exceeded required task goals weekly by working efficiently and with other co-workers to help as many veterans as we could. Show less

Columbus, Georgia, United States

• Taught over 20 new hires how to manage and handle daily operations to ensure they were able to assist patients with scheduling their covid test and boosters.
• Charted the scheduling process and scripting for covid booster appointments and assisted other agents with questions about essential processes to make the move into new processes as smooth as possible.
• Mentored and trained 5 new SME’s to assist with the same role using Microsoft suite and provided them with all essential… Show more
• Mentored and trained 5 new SME’s to assist with the same role using Microsoft suite and provided them with all essential materials for success in their new role.
• Corresponded with other agents on technical issues to alleviate the calls going to our remote IT team and expedite the process to allow them to return to work as normal in a timely manner. Show less

• Resolved customer concerns with technical internet issues, complaints, and escalated high priority calls to assist customers with their internet issues to allow them to have a stable and working connection.
• Showcased exceptional customer service skills with difficult customers and troublesome situations with a composed attitude which allowed peace of mind and deescalated difficult callers.
• Managed multiple processes at once while troubleshooting internet issues for customers to… Show more
• Managed multiple processes at once while troubleshooting internet issues for customers to assist in an efficient manner. Show less