• Performed application and environmental deployments to ensure minimal customer impact.• Designed business continuity and disaster recovery solutions including sufficient testing documentation to ensure complete system reliability.• Developed and recommended strategies for application growth, security, and reliability.• Generated application infrastructure capacity reporting and planning• Evaluated new and existing technologies for efficient use of corporate resources.• Maintained awareness of integrated systems and changes to products, procedures or services.• Worked closely with all teams and managers to resolve issues and implement project tasks.• Assisted in the creation of processes and procedures for network operations.• Assisted in determining monitoring solutions to ensure environment stability.• Communicated and coordinated deployments, maintenance and downtime with other departments.• Identified potential system problems and recommend alternative solutions.• Generated operational support and maintenance tasks for 1st and 2nd level personnel via training and mentoring.• Performed 3rd level support for applications as required.

• Increased client satisfaction rating from 55% to 95+%• Increased efficiency over 400% in key areas• Reduced department costs 33% while also adding 50% more applications the team provisions• Collaborated with many teams to design and implement new onboarding procedures to make sure the new hire has the equipment and logins they need their first day of employment• Developed applications to increase productivity and reduce human error as well as adhere to company policies and standards• Managed to approved budget• Maintained and improved SLAs• Coached team members for continuous improvement and goal attainment• Reviewed operational metrics for process improvement opportunities

• Managed and implemented strategies in a 8000+ user ASP environment running Microsoft Windows, Active Directory, Citrix, SQL Server, IIS, VMWare, Cisco Routing/Firewall, etc.• Developed many applications in various languages to increase productivity and reduce human error• Designed, installed, and supported various computer networks and software• Developed standards for installations to achieve a cleaner support environment• Automated tasks to increase productivity and reduce costs and human error• Analyzed, designed, and developed applications in support of the AIM For Windows system, which allowed users to enter orders from a website, utilize bank’s positive pay systems, import/export/validate data, run reports, and perform many other functions not readily available• Developed automation solutions for Stewart Title affiliates/agents throughout the country• Worked in a team environment on multiple projects• Worked directly with customers to achieve desired goals• Supervised team members