*Plans and coordinates all training for North America's 300+ Beauty Advisers (Regional Market schools, brand induction, North America Summits)*Forecasts and orders all product testers, preview, samples and salable for department use*Adapts global training material for local market: presentations, workbooks, handouts, e-learning*Launched and manages e-learning platform for North America (application based, iPad)*Administrator for internal communication platform for office and field (application based)*Creates intersell and training content as needed for local market*Contributes to a monthly company bulletin*Works with department store corporate offices on approvals for out of store trainings and manages retailer black out calendar*Supports field training executives with product, training material and execution of out of store trainings*Acts as a brand ambassador at PR and Marketing events*Works with VP of Education to manage the education budget*Works with outside vendors on education procurement needs *Handles field mailing of new hire welcome kits, uniforms and training related product

Achieved the highest conversion in the full price fleet for 2014 with a 1.5 point increase over LY by delivering and ensuring the highest level of customer service and engagement.Achieved the 2nd highest average transaction value out of 30 full price stores.Reduced shrink by 4.2% in the 2014 year outpacing district and company results.Selected as a client leader in the Northeast market to help track CRM results as well as recap in store events and initiatives and drive district performance.Built successful cross brand partnerships in my market which helped improve store experience and our clientele program.Managed the product and brand presentation of the largest store in the country alongside my store team and corporate visual partners.Developed and promoted a keyholder to assistant store manager; recruited 2 high-potential FT key holders as well as several talented sales associates.

Promoted to turn around this new, high profile store for the brand. This location had underperformed since opening less than a year earlier, they struggled with company metrics and had been through several management changes in their first year. Led a team of 6-9 including 1 assistant store manager, 1 FT key holder, and 1 PT key holder.Achieved the highest Learning and Development assessment score audit in the region.Significantly increased the conversion performance to one of the top in the region.Managed the launch of a new clientele program as well as selected to pilot a new i Pad initiative.Coached and motivated my team to exceed CRM expectations which had previously been a struggle at this location.Consistently exceeded sales performance of former location in this neighborhood.

Had the opportunity to work as store manager in three boutiques (Boca Raton FL, Stamford CT, Greenwich CT).Developed an under performing store in Q4 of the 2012 fiscal year and achieved a positive comp to LY. The store was recognized as achieving the highest average transaction value in the Boston/CT district.Assisted in the opening of a new store (Stamford, CT) during the holiday season of 2012. On-boarded a new store manager for the location. Hired and led the team to achieve sales goal for their first month of trading.Frequently selected to act as point store manager during times when district manager was out of the business.Achieved highest percentage above sales plan during Q1 2012 in the Florida market by cultivating a new team of talent. In doing so, the store achieved a double digit increases in same store sales growth over last year.Led a successful conversion performance (increase) in all three boutiques I managed through hands on training and development of the teams to deliver exceptional service.Streamlined operations according to company’s Operational Excellence initiative for better organization and inventory management. Later, acted as inventory specialist in the Boston/CT market.

Had the opportunity to work as an assistant manager in three high volume stores: Meatpacking, Rockefeller Center and Lincoln Rd (Miami Beach).Created the ultimate customer experience in accordance with the company’s Provencal values and culture.Facilitated on boarding of new staff as well as coaching and development of existing employees on a daily basis.Partnered with Store Managers and District managers to deliver valuable feedback relating to boutique performance on a daily, monthly, quarterly and yearly basis in regards to Sales and Key Performance Indicators as well as create and implement Action Plans to drive success.Ensured timely and accurate completion of new campaign set ups as well as daily marketing/merchandising updates and upkeep.

Acted as a liaison to business owners regarding day to day operations of retail store as well as marketing/PR inquiries and wholesale requests.Strong presence on sales floor introducing customers to a hands on shopping experience as well as communicating the company’s history, values and initiatives.Communicated all company goals/expectations with staff and implemented necessary changes on a daily basis.Ordered product from off site for retail store based on sales forecasting, updated inventory in POS, and supply ordering on a weekly basis.Processed and handled all web and phone orders for US as well as updating web store inventory.Upheld and executed highest levels of merchandising standards in store.

Was promoted to assistant manager after one month of working during the 2007 Christmas Season and then promoted again to Store Manager four months later.Managed the first Sabon location opened in the US and consistently drove sales performance.Enhanced the customer experience in store on a daily basis and facilitated high standard expectations with all staff during my tenure.Contributed to increase in skincare performance during new product launches and as skincare range expanded.Strong concentration on training new associates in both product knowledge as well as specialty gift wrapping.