Dan Brandon Email & Phone Number

Sunderland, Gb

Sunderland, United Kingdom

Freelance website designer. Competent using back-end and front end processes to create bespoke websites and ensure specific requirements are met whilst ensure SEO marketing is at a high quality level for business promotion within the WWW.

Sunderland

Volunteering to help the owner with SME startup functionality in terms of technical impementations; building up her reputation and to also provide a helping hand with the dog walking in my spare time due to her being the only employee of the business and thriving in her business sector.

Sunderland, United Kingdom

· Cemented an appreciation as to the importance of a first-class face to face service delivery alongside energy, drive and enthusiasm while tactfully and diplomatically resolving technical broadband faults and complaints working to an organised, safe and high-quality standard to promote a good corporate image.· Initiated a positive, patient attitude with an eye for detail in order to resolve technical faults with equipment such as routers, broadband modems and computing equipment ensuring customer satisfaction; once and done.· Demonstrated a positive response to transformation in an often pressure-faced working environment; Improving own performance through analysis and making adjustments where necessary.· Screened, resolved and documented reports in alignment with strict ongoing service expectations to promote improvements to service implementations.

Newcastle Upon Tyne, United Kingdom

* Facilitated timely completion of ad-hoc administration; identified and implemented improvements to internal efficiency and the customer experience. * Achieved “top performer” award for exceptional productivity and accuracy levels. * Provided support and training while supervising junior and inexperienced staff. * Achieved “award of recognition” for providing on-going business functionality and exceeding expectations.

Washington

* Harnessed ability to convey often complex technical details to non-technical people in a user-friendly format. * Consulted with users to analyse and delineate their hardware / software issues and implement solutions. * Setup new equipment, upgraded existing systems and tested and serviced equipment to facilitate business continuity planning. * Trained and mentored staff of varying technical competency levels on internal applications.

Sunderland, United Kingdom

* Cemented an appreciation as to the importance of first class customer service, alongside energy, drive and enthusiasm while tactfully and diplomatically resolving concerns and complaints. * Demonstrated a positive response to pressure in an often fast-paced working environment. * Screened, resolved and redirected incoming enquiries in alignment with strict service expectations.

Gcse, English Language And Literature, General, B Achieved

Activities and Societies: Football at goals! Countless jobs applied for are always asking me for this so I am resat this exam to gain.

Higher National Cerificate (Hnc), Computing And Systems Development, Merit

Computer Systems Development

Gcse, Mathematics, C

GCSE in Mathematics

Btec National Diploma For Ict Practiitioners, Information Communications Technology, Mmm (Triple Merit Grade)

Activities and Societies: Computing, IT, ICT related BTEC National Diploma for ICT Practitioners - Communications Technology

Gcse'S, Media Studies - A / Business Studies - C / Ict - B / English Literature - C /

GCSE's and GNVQ Intermediate ICT