Freelance website designer. Competent using back-end and front end processes to create bespoke websites and ensure specific requirements are met whilst ensure SEO marketing is at a high quality level for business promotion within the WWW.

Volunteering to help the owner with SME startup functionality in terms of technical impementations; building up her reputation and to also provide a helping hand with the dog walking in my spare time due to her being the only employee of the business and thriving in her business sector.

· Cemented an appreciation as to the importance of a first-class face to face service delivery alongside energy, drive and enthusiasm while tactfully and diplomatically resolving technical broadband faults and complaints working to an organised, safe and high-quality standard to promote a good corporate image.· Initiated a positive, patient attitude with an eye for detail in order to resolve technical faults with equipment such as routers, broadband modems and computing equipment ensuring customer satisfaction; once and done.· Demonstrated a positive response to transformation in an often pressure-faced working environment; Improving own performance through analysis and making adjustments where necessary.· Screened, resolved and documented reports in alignment with strict ongoing service expectations to promote improvements to service implementations.

* Facilitated timely completion of ad-hoc administration; identified and implemented improvements to internal efficiency and the customer experience. * Achieved “top performer” award for exceptional productivity and accuracy levels. * Provided support and training while supervising junior and inexperienced staff. * Achieved “award of recognition” for providing on-going business functionality and exceeding expectations.

* Harnessed ability to convey often complex technical details to non-technical people in a user-friendly format. * Consulted with users to analyse and delineate their hardware / software issues and implement solutions. * Setup new equipment, upgraded existing systems and tested and serviced equipment to facilitate business continuity planning. * Trained and mentored staff of varying technical competency levels on internal applications.

* Cemented an appreciation as to the importance of first class customer service, alongside energy, drive and enthusiasm while tactfully and diplomatically resolving concerns and complaints. * Demonstrated a positive response to pressure in an often fast-paced working environment. * Screened, resolved and redirected incoming enquiries in alignment with strict service expectations.