Master Service Technician
Current- Responsible for repairing a wide variety of laser printers and copiers, specializing in the Ricoh brand.- Skilled in establishing networks. Laying down cat5 cable and setting up routers. Configuring network security, user databases and access control.- Proficient with programming skills, such as C++, SQL, PHP, and Visual Basic programming languages.- Installation and Repairs. Able to install and setup new products by interpreting manuals, flow charts and blueprint diagrams.-… Show more - Responsible for repairing a wide variety of laser printers and copiers, specializing in the Ricoh brand.- Skilled in establishing networks. Laying down cat5 cable and setting up routers. Configuring network security, user databases and access control.- Proficient with programming skills, such as C++, SQL, PHP, and Visual Basic programming languages.- Installation and Repairs. Able to install and setup new products by interpreting manuals, flow charts and blueprint diagrams.- Research Skills. Able to research new and unidentified problems, not previously encountered, and come up with solutions to repair them. - Responsible. Ability to work independently with minimal supervision. - Strong interpersonal skills. Able to establish customer loyalty by communicating effectively and building valuable relationships.- Versatile. Able to quickly adapt to any unforeseeable problems by using a variety of techniques and is willing to try new approaches. Puts in extra time to ensure that problems are solved completely.- Teamwork. Capable of working in a team environment and encourages others to work together even in the face of conflict and adversity. - Leadership. Responsible for delegating and effectively prioritizing service calls despite competing demands.- Time Management. Able to analyze and identify significant service calls and create an effective plan to complete all the tasks within the assigned response time to avoid customer dissatisfaction. - Business Operations. Able to organize and file paperwork, manage inventory for parts and equipment, and ensuring business operations run efficiently for the Corpus Christi Branch. Show less