Daniel Tobin Email & Phone Number

Rochester, NY, US

Rochester, New York Metropolitan Area

Rochester, New York Metropolitan Area

Working to drive forward the Service Delivery Platform for Mitel's MiCloud Connect solution. Providing on-going leadership for the product line, including maintaining strong communications channels with the company’s management on progress. Cross-functionally nurturing and developing the product roadmap for MiCloud Connect's primary customer portal.

Rochester, New York Area

Develop and deliver training videos for iterative agile releases from various programs to be consumed by primarily internal staff and as needed for customers and partners. Collaborate with various program and product teams on multiple projects to prepare the Customer Experience teams for product releases and recommend updates based on customer and business.

Rochester, New York Area

Develop and deliver training programs, both in person and virtually, for new hires and existing agents of Mitel's Customer Care and Technical Assistance Center (TAC) Tier 1 Teams. Review case work and calls of Support Agents to assist with assessing quality of work and training needs. Assist to create subject matter experts on various products and.

Rochester, New York Area

Develop training programs for new hires and existing agents of ShoreTel's Advanced Customer Care and Technical Assistance Center (TAC) Tier 1 Teams. Review case work and calls of Support Agents to assist with assessing quality of work and training needs. Assist to create subject matter experts on various products and applications and ensure knowledge is.

Rochester, New York Area

Acted as one of the TSE Team Leads for ShoreTel's Technical Assistance Center (TAC) Tier 1 Team. Involved with coaching agents within Tier 1, offering guidance on cases when needed, managing inbound queues, and reporting on case metrics. With this work maintained previous responsibilities as Product Specialist for various ShoreTel applications. Performed.

Rochester, New York Area

Served as an in house expert for various products and applications for the ShoreTel Support Teams. Coordinated between different departments such as Developers, Account Management, and our Support Teams for customer escalations and defect management. Ensured that internal and external documentation for many applications remained up to date and performed.

Rochester, New York Area

Served as a Team Lead within the Support Department for ShoreTel Sky. This involved being a subject matter expert in various systems as well as offering assistance to our Support Agents internally, and handling client escalations. Worked to coach support agents on their case work and performed case and call reviews on a regular basis.

Rochester, New York Area

Responsible for providing customer assistance and technical support for ShoreTel Sky, the cloud based branch of the VoIP Telecom company ShoreTel. This involves a wide array of provisioning, report analysis, and network troubleshooting.

Victor, NY

Responsible for managing work flow and logistics for the Geek Squad Team for the Victor, NY Best Buy. In addition, served as a back up for the Advanced Repair Agents. This involved performing repairs on computer hardware and software.

Victor, NY

Responsible for sales and customer interactions in the Connectivity Department of the Best Buy in Victor, NY. Specifically work with selling and having extensive knowledge about various computers and tablets.

Rochester, New York Area

Responsible for more extensive duties including training new tour guides and being a more direct connection with the Admissions Counselors in charge of the Ambassador Program. Still maintained normal duties of interacting with prospective students and their families.

Rochester, New York Area

Responsible for greeting families and giving tours of campus, indexing documents, and other various office duties. Also designed and presented in a group a presentation for the Students in Admissions Forum for The New England Association for College Admission Counseling in Sept 2009.

Rochester, New York Area

As a co-op, responsible for testing various medical equipment, primarily hospital steam sterilizers for FDA 510(k) certification. This government regulatory group requires extensive documentation for the testing and 510(k). Each sterilizer that was tested had a large test plan that had to be followed to the letter to make sure all aspects were covered for.

Rochester, New York Area

As a co-op, responsible for testing various medical equipment, primarily hospital steam sterilizers for FDA 510(k) certification. This government regulatory group requires extensive documentation for the testing and 510(k). Each sterilizer that was tested had a large test plan that had to be followed to the letter to make sure all aspects were covered for.