Responsible for providing technical support and advice to users across multiple locations, platforms, and technologies.

As a Senior Field Support Officer, I am responsible for delivering a wide-ranging combination of virtual and onsite support and assistance to geographically dispersed staff, students, and key stakeholders, focussed on the provision of excellent customer support and services. Utilising strong technical skills and insights, I respond to a broad range of service requests (including irregular and more complex matters) in relation to computer systems, hardware, software, and infrastructure in a way… Show more As a Senior Field Support Officer, I am responsible for delivering a wide-ranging combination of virtual and onsite support and assistance to geographically dispersed staff, students, and key stakeholders, focussed on the provision of excellent customer support and services. Utilising strong technical skills and insights, I respond to a broad range of service requests (including irregular and more complex matters) in relation to computer systems, hardware, software, and infrastructure in a way that enables maximum usage of the System Groups resources and systems available. I work collaboratively with others, sharing my knowledge and expertise, and have a strong commitment to customer service. I have excellent face-to-face and telephone customer service skills and am able to work independently and effectively with a geographically dispersed team. Show less

Responsible for providing technical support and advice to users across multiple locations, platforms, and technologies. I was required to troubleshoot issues, resolve problems, and provide both remote and field support to customers. I was also responsible for configuring and developing knowledge management systems, and for collaborating with geographically dispersed teams to provide specialist support. In this role, I displayed strong problem-solving skills, excellent customer service skills… Show more Responsible for providing technical support and advice to users across multiple locations, platforms, and technologies. I was required to troubleshoot issues, resolve problems, and provide both remote and field support to customers. I was also responsible for configuring and developing knowledge management systems, and for collaborating with geographically dispersed teams to provide specialist support. In this role, I displayed strong problem-solving skills, excellent customer service skills, and the ability to work collaboratively with a team. I demonstrated that I was able to adapt to changing circumstances and be able to deliver results under pressure. Show less

Over the past 10+ years with the State Emergency Service (SES) I have progressed to hold the roles of Team Leader and Trainer, both of these roles require me to manage large groups, sometimes in potentially dangerous situations.Through my roles with the State Emergency ServiceI have gained extensive experience managing groups with widely varying ages and backgrounds, requiring me develop a variety of management styles to suit each situation.I have also gained many other… Show more Over the past 10+ years with the State Emergency Service (SES) I have progressed to hold the roles of Team Leader and Trainer, both of these roles require me to manage large groups, sometimes in potentially dangerous situations.Through my roles with the State Emergency ServiceI have gained extensive experience managing groups with widely varying ages and backgrounds, requiring me develop a variety of management styles to suit each situation.I have also gained many other transferable skills through the qualifications I have received with the State Emergency Service. The training has included skills such as working at and rescue from heights using a variety of rope techniques which are easily adapted to other situations. Show less

Supervised and assessed students on their Bronze Duke of Ed Qualifying Hike.Experience working with children on School and Holiday camps.

My role has primarily been facilitating Duke of Edinburgh Adventurous Journeys.In this role I have facilitated groups of up to 8 students participating in both the Practice and Qualifying hikes. During the Practice hikes I have assisted the groups of students to develop the skills and knowledge they require to complete the Qualifying journey.

General Manager for the TAFE NSW Hunter Institute Student Association.