Daniel Carolan Email & Phone Number

Belfast, Northern Ireland, United Kingdom

County Monaghan, Ireland

• Day to Day IT issues (Printer issues, User Administration, etc)• Support via phone, email, and ticket system. Escalating tickets when necessary.• Supporting production line hardware and software• Troubleshooting software and network issues• PC and Laptop configuration and updating asset management • Software rollouts and Monthly server updates• Managing a full site power down and power on• Ensuring network security is up to date• Managing remote usersImprovement ProjectsReduced annual contractor fees by reviewing contracts and removing anything that was no longer in use, for example production weighing scales are calibrated twice a year. It was discovered a number of scales were no longer in use but we were still being charged. This reduced the contract by a thousand euro.Involved in the migration of email exchange server to Azure 365 cloud. Worked on the rollout to end users by backing up the users email and installing office 365. When this was done, the infrastructure team would be contacted to initiate the migration of the user. The email back up was then imported to Outlook 365.Implemented automated scheduling on a server that required services to be restarted when the program running on it would stop working. This has reduced out of office hours support calls.

County Monaghan, Ireland

Dundalk, Leinster, Ireland

IT InternDuring my Internship I worked on the following,• Day to Day IT issues (Printer issues, User Administration, etc)• Help Desk Support• Communications Room Upgrade• Network Terminations• Creating software user guides• Managing Users on Active Directory• PC Configuration and asset management• Travelling between sites to perform upgrades and maintenanceImprovement ProjectsInvolved with the upgrade of the company’s cyber security program from Symantec to a new provider SOPHOS. This included discussing server requirements with SOPHOS and planning the install across servers and end user PCs.

Dundalk, Leinster, Ireland

IT InternDuring my Internship I worked on the following,-Day to Day IT issues (Printer issues, Password Resets,etc)-Communications Room Upgrade-Network Terminations-Anti-Virus Upgrade and Roll out-Creating software user guides -Managing Users on Active Directory-PC setup and configuration

Dundalk, Leinster, Ireland

IT InternDuring my Internship I worked on the following,-Day to Day IT issues (Printer issues, Password Resets,etc)-Communications Room Upgrade-Network Terminations-Anti-Virus Upgrade and Roll out-Creating software user guides -Managing Users on Active Directory-PC setup and configuration

County Monaghan, Ireland

Bachelor Of Science (Honours), Computing In Cloud And Data Centre Operations, 2:1 Honours Degree

Bachelor Of Science - Bs, Bsc In Computing (Networking), Merit 1

Activities and Societies: Five-a-side FootballOrdinary Bachelor Degree Level 7

Higher Certificate, Computer Engineering