Customer Service Supervisor
Birmingham, United Kingdom
• To supervise the professional greeting of clients and visitors, to the highest standards. • To manage room reservations ensuring that the bookings team are processing all enquiries accurately.• Recruitment, induction and training of receptionists and meeting room co-ordinators.• To ensure that service levels are maintained to the highest degree and particular attention is paid to client care to ensure that all visitors receive the highest quality of service and attention.• To ensure staff provide all assistance that a visitor may require.• To take full ownership of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary.• To ensure that appropriate records are kept of the departure of visitors on the computerised logging system.• To ensure that, when necessary, coffee is made available to clients and presented in a timely manner.• To ensure that all reception staff are aware of and are providing a full business centre support for clients, visitors and other personnel. This will include all administrative support duties and will also extend to the arrangement of personal requests.• To ensure that all reception staff are trained and are fully conversant with all aspects of the software• To ensure that all desks are appropriately manned to ensure service levels are met, ensuring adequate cover for sickness and vacation.• Updating records of leavers and new starters• Keeping track of visitors• Liaising with partners over their catering requirements for meetings