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Delivery ManagerAn experienced delivery manager with expertise in agile methodologies and cross-functional team leadership. A proven track record delivering products that meet customer needs and drive business growth. Leverages an emotionally intelligent and holistic approach to problem-solving, enabling the identification and prioritization of the highest value features while balancing business objectives and user needs.ExperienceHyland Software, Inc.SOFTWARE DELIVERY MANAGER August 2021 - April 2023Launched and developed a new delivery team consisting of developers and infrastructure engineers, surpassing the quarterly key performance indicator (KPI) of 75% for prioritized work delivery.Prioritized and groomed backlogs for 8 value streams, including Cloud, Support, Services, Customer Success, and Sales, as the primary product owner, resulting in improved efficiency and alignment across departments. Achieved a 20% increase in on-time delivery and a 15% reduction in customer escalations through effective backlog management.Managed enterprise-scale initiatives as a project manager, overseeing the implementation of Cloud Platform's new ITIL processCollaborated with value stream leads to define and maintain a comprehensive product roadmap, ensuring alignment with business objectives and customer needsSpearheaded the modernization of internal change control process, reducing the time to deliver requests by 50% from 45 to 22 daysAPPLICATIONS MANAGER March 2018 - August 2021Streamlined release process that introduced new product features internally by leading configuration, beta testing, customer training, documentation, and managing implementation efforts. Reduced time-to-release by 20% and achieved a 15% increase in customer satisfaction ratings due to smoother more efficient releases.Created customer surveys, held stakeholder discussions, and facilitated planning sessions to continuously evaluate system health and ensure customer satisfactionSENIOR HEALTHCARE CONSULTANT January 2016 – March 2018Spearheaded development of custom solutions for payors, utilizing low-code platform to drive process efficiencies and reduce costsSOLUTION ENGINEER, HEALTHCARE June 2012 - January 2016Installed and configured scanning/indexing, retrieval, and digital signature solutions for financial, patient registration, and human resources departments, improving operational efficiency and reducing manual workloadIntegrated customer EMRs and HL7 interfaces with patient viewer customized to specifications, improving access to critical patient data
Progressive Insurance
View- Website:
- progressive.com
- Employees:
- 27734
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It ManagerProgressive Insurance Jun 2023 - PresentMayfield, Ohio, United States
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Information Technology Service Delivery ManagerHyland Aug 2021 - Apr 2023Led a cross functional team of developers, infrastructure engineers, and a scrum master through SDLCGroomed and prioritized backlog from 8 value streams including Cloud, Support, Services, Customer Success and Sales; served as product ownerActed as project manager in enterprise scale initiativesLed regular planning sessions with value stream leads to ensure product roadmap was definedConsulted with executive leadership to provide direction and guidance on how to best utilize the Salesforce platform and supporting technologiesRecommended business and systems options, including risk assessments, cost/benefit analysis, and impact on cross-functional business goals and processesEstablished and built effective relationships with internal business customers and vendor partnersKey Accomplishment Led modernization of the change control process reducing time to delivery from 45 to 22 daysServed as a key business/technical expert for business partners leveraging current and emerging technologies where appropriateDeveloped staff through ongoing coaching and feedback, rewarding results, providing meaningful development plans, and invoking progressive discipline processes when necessaryBudget forecasting and accountability, outside services, and procurement -
Application Manager - OnbaseHyland Jan 2018 - Aug 2021Westlake, OhioTransformed business process requirements into technical solutions through design, implementation, testing, and trainingServed as a technical lead in business process analysis to identify requirements, share best practices, and provide mediationPlanned, maintained, and adjusted project and enhancement backlog to ensure highest value work was delivered to time and scope requirementsKey Accomplishment Led implementation for internal support portal. Reduced footprint of internal resources, increased analytics, improved ticket response time, created knowledge base with self-serviceable job aidsMentored other team members to ensure their continued professional growth and successPresented at conferences on low code application building, enterprise implementation standards, and industry best practices.
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Sr. Healthcare ConsultantHyland, Creator Of Onbase Sep 2016 - Jan 2018Westlake, OhioDelivered custom solutions to Hyland customers and partners by translating business process requirements into a technical solutions through design, implementation, testing, and training Developed solutions for payors to manage appeals and grievances processing using a low code platformKey Accomplishment Created a solution framework used to rapidly deploy and deliver repeatable ticketing solutions
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Solution Engineer, HealthcareHyland, Creator Of Onbase Mar 2014 - Jan 2018Installed and configured scanning/indexing, retrieval, digital signature solutions for financial, patient registration, and human resources departments Configured solutions for viewing of patient medical records by integrating with customer EMR’s and HL7 interfacesKey Accomplishment Created HR Employee Folder solution which was productized for future deploymentsConverted customers’ legacy image databases (including signed images) to OnBase leveraging SQLCertifications: Certified in WorkFlow and Workview
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Conversion AnalystHyland Software Jun 2012 - Mar 2014Westlake, OhQualifications:As a conversion analyst I have a fundamental understanding of relational databases in particular SQL Server. I have a strong aptitude for oral and written communication accompanied by the ability to write software documentation from a configuration or user interaction perspective. I work well independently and collaboratively with business and technical professionals. In order to accomodate a dynamic fast paced environment I rely heavily on problem solving and advanced critical thinking skills. My role is dependent on a high attention to detail strong follow through on deliverables and high capacity for customer service. Additionally I have experience working with the Electronic Medical Record system specifically MEDITECH.Position Responsibilities:During a conversion engagement I conduct document and business discovery with customer stakeholders to determine functional and technical requirements. To ensure an efficient migration I document and identify key metadata elements and potential discrepancies required to meet customer stakeholders’ requirements. My job requires a high degree of proficiency with OnBase modules pertaining to ECM conversion projects. In order to work effectively I troubleshoot operational issues impacting ECM conversions solutions and work collaboratively with other OnBase professionals to resolve issues. I assist stakeholders indentifying best practices and challenges associated with configuring ECM conversion solutions.Certifications: OnBase Certified Installer, ECMp, CDIA+
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Specialist - Family Room SpecialistApple Aug 2008 - May 2012Westlake, OhAs a Specialist, you help create the energy and excitement around Apple products, providing the right solutions and getting products into customers’ hands. You understand that the Apple Store is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs. And with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to turn another Apple Store visitor into a loyal Apple customer.• Strong interest in technology, particularly Apple products, and agility at learning new products and features as well as the ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction. Adapting and learning strong communication skills that let you converse as freely and comfortably with small groups as with individual customers.• Passion for education and ability to instruct in a “hands-off” manner, letting users learn by doing.Ability to teach small groups and coach multiple customers simultaneously. Tenacity to work with users until they truly become independent and able to create on their own.• Comfort in selling as well as teaching, helping your team members out as needed, being self-motivated and self-directed, and can adhere to a tightly structured training schedule. A huge requirement for being adept at recommending other in-store support options, such as business services and the Genius Bar.• Customer support including one-on-one personal training, retail customer service, advanced problem solving, secure data transfer, and the ability to maintain composure and customer focus while troubleshooting and solving technical issues. A strong requirement for great people skills and a knack for problem solving while adhering to a schedule of customer appointments.
Daniel Stanley Skills
Daniel Stanley Education Details
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Management Information Systems, General
Frequently Asked Questions about Daniel Stanley
What company does Daniel Stanley work for?
Daniel Stanley works for Progressive Insurance
What is Daniel Stanley's role at the current company?
Daniel Stanley's current role is IT Manager @ Progressive Insurance.
What is Daniel Stanley's email address?
Daniel Stanley's email address is da****@****and.com
What schools did Daniel Stanley attend?
Daniel Stanley attended Lorain County Community College.
What are some of Daniel Stanley's interests?
Daniel Stanley has interest in Hiking, Fishing.
What skills is Daniel Stanley known for?
Daniel Stanley has skills like Troubleshooting, Microsoft Sql Server, Technical Support, Crm, Onbase, Software Documentation, Training, Os X, Business Analysis, Sql, Project Management, Windows Server.
Who are Daniel Stanley's colleagues?
Daniel Stanley's colleagues are Peter Sulkanen, Sam Belina, Pedro Henrique, Nishone Gillespie, Gamalier Rivera, Balraj Patel, Cheyenne B..
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