Matthew Davis Email & Phone Number

Denver, Co

Currently maintaining operational responsibility of the Denver Service Center Shop Group• Successful Supervision of one of the country’s largest Service Center shop groups• Multiple years of driving strong Accuracy results through engaged leadership and calibration emphasis• Direct experience leading through periods of change and challenge- including large scale CAT responses• Played a key role in leading the performance and behavior turnaround of the West Zones largest Service Center

Phoenix, Arizona Area

• Accurately completed and negotiated repairs with non-contracted and contracted vendors• Proactively provide customers with information about the repair process and updates regarding the repair of their vehicle• Developed and maintained positive relationships with shop owners, managers and technicians• Provided constructive feedback to shop partners on estimate decisions, customer service inquires, cycle time, and repair quality expectationsProvided shop onboarding with contracted shops as new shops were added, reinforced on-site training and implementation of new processes

Chandler, Az

• Produced exceeds results investigating and settling complex bodily injury claims • Negotiated with shops outside of Progressive's network to obtain agreements on repairs and timeliness of repairs• Resolves total losses to include execution of total loss paperwork

Tempe, Az

• Completed accurate physical damage estimates• Completed total loss evaluations • Negotiated with network shops to ensure repairs were completed in a timely manner• Managed customer communication throughout the repair process• Resolved total losses which included obtaining necessary documents

Chandler, Az

• Gathered information through interviews with customers, witnesses, agents, police reports and vehicle inspections• Completed and finalized liability based on information gathered• Completed necessary inspections on 1st and 3rd part vehicles at tow yards, body shops and residences• Negotiated with shops outside of Progressive's network to obtain agreements on repairs and timeliness of repairs• Resolved total losses which included obtaining necessary documents• Reviewed and settled subrogation demands from 3rd party insurers• Managed customer communication through resolution of claim