Sam Belina Email & Phone Number

Championed Inclusive Design: Selected to present on "Navigating the Digital Realm" at a company-wide conference, highlighting forward-thinking digital and inclusive design practices.Recognized Industry Expertise: Handpicked by IT leadership to share insights on a company-wide Young Professional Network ERG broadcast, emphasizing my role as a thought leader in the field.Led a presentation at the AI Summer Camp as part of Innovation Services, educating participants on identifying AI-generated images and contributing to discussions on AI technologies.

Enhanced Training Resources: Pioneered the design and deployment of cutting-edge training tools, amplifying team proficiency and fostering a culture of continuous learning.Boosted Team Communication: Designed and implemented communication protocols and training resources, leading to a notable 25% uptick in collaboration and efficiency.Optimized Claims Process: Leveraged advanced software to refine and expedite claims processing, ensuring meticulous documentation and improved user experience.Promoted Collaborative Environment: Spearheaded initiatives to bolster team collaboration, establishing a unified and high-output environment.Championed Social Responsibility: Coordinated three volunteer events, including one producing 600lbs of produce for local food pantries, and organized two holiday events for 60 employees with drinks, dinners, and recognition awards.

Created an Excel spreadsheet tracking user task times, identifying error rates per section of an online form, and highlighting areas for improvement.Implemented a 32-question survey using conditional logic, enhancing engagement and creating tailored user experiences for different personas.Conducted usability testing and participated in a Heuristic Evaluation to improve navigation, accessibility, and reduce error rates for mobile and desktop platforms.Participated in tree testing strategies to optimize information architecture and user flows for ease of use.Second researcher during live user research interviews, took notes and highlighted content to discuss in reports therefore contributing to actionable insights for UX improvements.

United States

Elevated Digital Interactions: Crafted user-centric designs for web and mobile platforms, utilizing advanced wireframing tools; directly led to enhanced client engagement and increased satisfaction rates.Strategic Digital Campaigns: Orchestrated innovative marketing campaigns that boosted online visibility, driving higher customer engagement and conversions.Tailored Business Solutions: Skillfully pinpointed business challenges through contemporary consulting methodologies; designed and executed bespoke solutions, streamlining operations and enhancing productivity.Project Management Excellence: Oversaw multiple projects simultaneously, ensuring each met tight deadlines, stayed within budget, and consistently exceeded client expectations.Boosted Online Footprints: Leveraged deep SEO/SEM expertise to significantly enhance clients' online visibility, resulting in increased web traffic and revenue streams.Cutting-Edge Expertise: Maintained an up-to-the-minute grasp on emerging UX and digital marketing trends, ensuring clients benefited from the industry's latest best practices.Driven by User Experience: Demonstrated a steadfast passion for elevating user experiences and deploying innovative strategies through freelance consultations.

Remote

Thought Leadership & Advocacy:Led critical dialogues on the intricate balance between personalization, privacy, sustainability, and societal equity, emphasizing a global inclusivity perspective.Industry Insights & Mentorship:Contributed pivotal industry insights and offered invaluable feedback, directing teams towards crafting inclusive and viable strategies.Engaged actively as a mentor for groups centering on personalization within the realms of grocery shopping and fast fashion retail sectors.Academic & Professional Synergy:Drew upon a distinctive blend of academic education and industry expertise to adeptly guide and refine student prototyping concepts

Remote

Grassroots Movement Leader: Co-founded and steered a grassroots non-profit, mobilizing over 20,000 citizens in 4 months, significantly enhancing civic duty participation.UX Visionary: Established groundbreaking UX standards and design processes; recruited and led a volunteer design team to actualize an inclusive digital experience.Inclusive Brand Architect: Conducted user studies and engineered personas, culminating in an empathetic brand identity that resonated with and unified diverse audiences.Digital Strategy Maven: Pioneered an online outreach strategy, designing an intuitive website that provided effortless access to crucial voting data and candidate profiles.Impactful Content Creator: Generated captivating marketing content across major social platforms like Facebook, Twitter, and LinkedIn, broadening the organization's influence and reach.Design and Branding Champion: Spearheaded branding and graphic design initiatives, directly contributing to a surge in voter turnout and community engagement

Huntsville, Alabama, United States

Dedicated to delivering exceptional customer service and constructing lasting customer relationships while contributing to an inclusive workplace culture. Consistently ranked in the top 5% representatives and trained incoming agents. Developed robust skills in innovation strategy, customer experience delivery, and fostering an inclusive workplace culture.

Remote

Played a key role in content auditing, updating, and standard setting at Apple, enhancing internal reporting resources.Contributed significantly to a global Inclusion & Diversity task force, promoting teamwork and collaboration.Designed presentations highlighting Accessibility and equitable inclusion outcomes in Apple's SEED program.Supported the #DeafAtApple initiative, launching a regular ASL WebEx room for community building.Championed Apple's customer-first approach through content creation, product launch strategies, and sales enablement.

Remote

Streamlined service templates & workflows, leading to a decrease in the average agent chat time by 36%.Leveraged text expander technology to automate typing responses, saving an hour each day, enhancing productivity and customer response time.Employed problem-solving skills to identify opportunities to streamline processes and improve business efficiency.A consistent top performer, ranked in the top 5% of order support representatives, delivering exceptional customer service and constructing lasting customer relationships.Led training initiatives for incoming agents, improving the overall customer experience.

Cedar Rapids, Iowa

Boosted customer satisfaction by 40% with outstanding service and innovative problem-solving, ensuring design solutions resonate with user needs.Instituted process enhancements, demonstrating an ability to streamline design processes and elevate team efficiency and output.Demonstrated technical and customer service expertise at Mac Headquarters, showcasing an understanding of user-centric design and client relations.Oversaw appointments, sales, and inventory as Front End Supervisor, indicating strong organizational skills vital for project management in design consulting.Tripled previous year's mobile device repair volume using advanced technical skills, highlighting technical acumen and the ability to handle high workloads.Secured certification in Apple's mobile device repair program, underscoring technical mastery and a commitment to continuous learning

Ames, Ia

Ames, Iowa

Championing Inclusivity & Accessibility:Spearheaded inclusive digital experiences by developing accessible WCAG and UX design protocols, ensuring all users can seamlessly navigate the content.Established groundbreaking protocols for accessible UX design and research, positioning the company as an industry leader in digital inclusivity.Innovative Design & Digital Solutions:Directed interaction design, introducing user-centric digital solutions that resonated with the target audience.Innovated with visuals that illuminated online growth potentials for prospective clients, effectively converting potential leads.Designed strategic visuals for client website ratings, spurring engagement and potential business collaborations.Crafted wireframes and mock-ups tailored for WordPress sites and apps, setting the foundation for efficient UX design and development.Operational Efficiency & Workflow Streamlining:Reorganized and synchronized workflows, resulting in a 20% project time reduction and a 15% decrease in project completion duration.Orchestrated cross-functional collaborations with sales and IT departments, harmonizing processes and fortifying teamwork for optimal results.Digital Asset Delivery & App Development:Delivered a plethora of digital assets, including "Seconds Count," an athlete-oriented social media stopwatch app that offered unique features and stood out in the market.Enhanced system reliability and performance by overhauling server-side storage, ensuring the smooth operation of digital solutions and consistent user experiences.Strategic Client Engagement & Collaborations:Devised a cutting-edge visual handout that appraised potential clients' websites based on design & UX, serving as a persuasive tool for prospective collaborations.United with various sales and IT teams, fabricating a fluid workflow that resulted in heightened customer satisfaction and fortified company offerings

Ames, Iowa

Championed team innovation, introducing a popular touchdown routine.Led and trained an expanding team, ensuring service excellence.Streamlined operations during peak hours for optimal customer experience.Demonstrated adaptability and top-notch customer service in dynamic settings

Enhanced store design through merchandising and layout, boosting footfall and sales.Delivered top-tier customer service, elevating client experience.Boosted brand visibility with strategic marketing, increasing conversions.Partnered with teams for streamlined operations and cohesive design.Balanced design aesthetics with efficient inventory management.

Boone, Iowa, United States

Leadership, Operational Management & Project Coordination:Formulated and executed weekly plans tailored for staff and campers, guaranteeing a rewarding camp experience with a focus on adaptability.Coordinated schedules for hundreds of campers and counselors, exemplifying strong organizational and project management prowess.Ensured timely inventory control, assuring readiness of supplies for sessions and underlining meticulous attention to detail.Artistic Instruction, Course Design & Resource Revival:Designed and spearheaded a ceramics course, infusing hands-on artistic techniques and fostering creativity among campers.Resurrected a long-forgotten kiln, adding a novel dimension to the camp's arts and crafts repertoire and enriching the camp's holistic offerings.Spearheaded ceramics classes for a diverse camper demographic, personalizing teaching approaches based on unique learning proclivities and imparting in-depth insights into the artistic journey.Problem Solving, Adaptability & Technical Proficiency:Displayed acute problem-solving acumen, tackling challenges head-on, from mending the kiln to navigating unforeseen alterations to camp agendas or resources.Showcased agility and versatility in pedagogical techniques, ensuring that each camper's learning style was catered to and their artistic aspirations nurtured.Demonstrated technical proficiency in repairing and maintaining the on-site kiln, exemplifying a harmonious blend of technical insight and initiative.Relationship Building & Inclusivity:Cultivated an environment marked by positivity and inclusiveness, with a focus on nurturing relationships and offering holistic experiences for both campers and counselors.Recognition & Impact:Honored with the "Shero" accolade by campers, a testament to exceptional leadership, unwavering commitment to inclusivity, and the innate ability to galvanize and motivate others.

Hiawatha, Iowa

Cultivated a strong design sensibility, developing numerous websites across various CMS platforms like WordPress, Adobe EMS, Joomla, Drupal, and Wix.Leveraged extensive knowledge of SEO/SEM to optimize client websites, enhancing online visibility and traffic.Guided clients in setting short and long-term goals for their internet presence, ensuring optimal online exposure and profit opportunities.Utilized technical expertise in domains, hosting, DNS, and email servers to bolster client's online infrastructure.Devised and implemented innovative customer interaction strategies, enhancing satisfaction and engagement levels.Overall, my tenure at GoDaddy underscores my holistic approach to digital design, blending technical proficiency with a keen understanding of customer needs and the digital landscape.

Cedar Rapids, Iowa, United States

Bachelor Of Arts - Ba, Interdisciplinary Design

Minors in Digital Media and in Philosophy

Education record

Education record