Daniel Mckinnon Email & Phone Number

Georgia

Georgia, United States

Alpharetta, Georgia

• Lead legacy Online Banking clients through end to end technical implementation projects for a wide range of digital banking products ranging from $10k to $2M in revenue. Some general responsibilities include assisting.
• Deep knowledge of Online Banking Portal and Mobile product architecture. Experience includes: implementing OLB environments, mobile environments, portal/mobile upgrades, Billpay, A2A, P2P, Credit Score SSO, Account.
• Experienced with full end-to-end project implementation process. This includes knowledge pre-sale efforts (scoping, SOW creation), project plan creation/execution, project deliverable/milestones, issue/risk resolution.
• Excellent client-relationship management and familiarity working bank/credit union C-Suite Executives. Deescalate critical situations that has potential to damage client relationships long term. Build long-term client.
• Exceeded client satisfaction goals by maintaining over 95% positive review for project and individual satisfaction on VOC survey scores for projects. Consistently receive praise and positive call outs from clients.

Beaverton, Oregon

• Exclusively managed a consumer lending portfolio valued at over $500 million in debt revenue
• Successfully created and launched a variety of forbearance products that helped reduce debt write-off by nearly 15%
• Documented requirements, scoped projects, and aligned capabilities with features of Genesis projects and initiatives
• Collaborated with partners to design and implement new products including loan programs and forbearance offers
• Worked with extended team in Operations, Risk, Compliance, Finance, UAT and IT to define processes, procedures and program enhancements
• Resolved client issues and concerns effectively and efficiently

Beaverton, Oregon

• Responsible for the management of 50 direct reports including 4 operations supervisors.
• Ensured that the business met all contractual service level agreements.
• Worked across functions and acted as a critical resource in ensuring effective and compliant operations.
• Worked directly with the program management team to support and implement initiatives supporting operational efficiency and processes.
• Created and maintained effective reporting and analytics to measure operational performance variances.
• Negotiated critical service issues with internal resources, to ensure productive outcomes.

• Planned, organized, and led day to day activities of the department's responsibilities.
• Led weekly team meetings with management staff and individual one-on-one coaching sessions.
• Directly managed 12 members of the management staff, coordinated floor-wide operations. impacting over 500 employees including: volume forecasting, staffing, managing work flow and utilization.
• Maintained client relations with a Fortune 50 company which duties include: daily conference touch point calls, weekly slide deck presentations, quarterly and annual audits, all of the daily, weekly and monthly.
• Exclusively managed the maintenance support team for 28,000 kiosks located throughout the North Americas for our client, which duties included: assigning work orders, ordering and distributing parts, tracking parts.
• Traveled internationally to facilitate management training and process replication for one of our off-shore locations in the Philippines. Maintain client relations with a Fortune 50 company which duties include: daily.

• Provided support for our client; one of the leading tax software companies
• Maintained constant client relations to help implement streamlined processes and improve support boundaries
• Ensured quality control through monitoring and evaluating agents
• Performed root cause analysis and detected software bugs for our client customers
• Handled escalated work load for client customers
• Constantly met high pressure deadlines to meet client expectations

Tigard, Oregon

• Directly managed a team of 5 people to handle day to day operations
• Worked with an internal database to order vendor stock, operational supplies, and customer product
• Managed and tracked over 100,000 pieces inventory by facilitating weekly audits
• Located and shipped custom product orders for customers
• Tracked incoming and outgoing product with Fed Ex tracking systems
• Managed overstock inventory by optimizing shelf and storage space

Bachelor Of Arts (Ba), Business Administration And Management, General

Pmp