- Polished board room presence allows this individual to develop relationships at all C-suite levels, uncover/refine desired business outcomes and develop plans for success- Executive experience in developing digital transformation plans, and driving large commercial & federal customers to success- Authored original focus areas and deliverables for multi-million dollar customer success program- Strategic/Global Leader with extensive experience providing insight to IT business planning, process and delivery improvement, productivity improvement, developing and maintaining client relationships, and providing direction to enterprise service delivery units- Value-Driven Professional who has developed and driven significant cost reductions, reorganized global operations, directed large-scale infrastructure improvements, and developed/ implemented global measurement and tracking programs. - Problem Solver who provides a unique blend of tactical and strategic ideas, leading to an efficient, effective, and high quality solution at any level.Specialties: Providing all levels of IT leadership. Quickly implementing productivity gains utilizing metrics & reporting, opportunity identification & sizing, process design, & organizational Redesign. Account Management of global work force. Sales experience with multi-million dollar contract negotiations, service-level agreement design, & portfolio management/design.
Listed skills include Service Delivery, It Service Management, Productivity Coaching, Enterprise Productivity, and 39 others.