Dan C.

Dan C. Email and Phone Number

Sr. Director IT Operations and Enterprise Security @ PagerDuty
Santa Clara, CA, US
Dan C.'s Location
Santa Clara, California, United States, United States
Dan C.'s Contact Details
About Dan C.

Experienced technology leader with strong inter-personal skills, executive management presence, and technical background. Hands-on leadership experienced in areas of IT management, generative AI, automation, system engineering, digital transformation and program/project management. Proven track record of bringing operation maturity to organizations while delivering scalable/global IT solutions and ability to transform, grow, and manage various IT and Engineering organizations/functions.Over 15 years of non-profit Board/Director experience, including serving as President of three separate BODs.

Dan C.'s Current Company Details
PagerDuty

Pagerduty

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Sr. Director IT Operations and Enterprise Security
Santa Clara, CA, US
Website:
pagerduty.com
Employees:
1334
Dan C. Work Experience Details
  • Pagerduty
    Sr. Director It Operations And Enterprise Security
    Pagerduty
    Santa Clara, Ca, Us
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  • Pagerduty
    Sr. Director It Operations & Enterprise Security
    Pagerduty Feb 2024 - Present
    San Francisco, Ca, Us
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  • Surveymonkey
    Vp, Cloud Infrastructure & It Operations
    Surveymonkey Jan 2021 - Sep 2023
    San Mateo, California, Us
    Experienced technology leader with strong inter-personal skills, executive management presence, and technical background. Hands-on leadership experienced in areas of IT management, generative AI, system engineering, automation, transformation and program/project management. Proven track record of bringing operation maturity to organizations while delivering scalable/global IT solutions and ability to transform, manage, and scale various IT and Engineering organizations/functions.Expertise in:IT Vision / Strategy • Generative AI • Developing and Managing High Performance Teams • Operational Maturity • Customer / Employee Success • Innovation and Operational Excellence • M&A • Budgeting • IAM • Endpoint Security • ITSM Deployments and Management • Automation • Portfolio / Program Management • Incident / Request / Change / Problem / Demand / Asset Management • ITIL • Network Architecture • Mobile Application Development • Reliability Operations • Application / System Development • CRM • Vendor Negotiations and Management • Metrics / Trending / Dashboards • Service/Help Desk Operations • 24x7 Systems Management • Process Improvement • SaaS • SOX/PCI Compliance
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  • Shutterfly
    Sr. Director, Enterprise Technology Services
    Shutterfly Aug 2019 - Jan 2021
    San Jose, Ca, Us
    Reporting to the CIO at Shutterfly, I was responsible for the Enterprise IT domain at Shutterfly which includes the engineering, operations and support for 13,000 employees across 9 corporate locations. Accomplishments that I oversaw included:• Lead and mentor multiple technical teams including IT Engineering & Operations, End User Services, Network Engineering, IT Service Desk and Collaboration Services. • Led companywide re-alignment of IT staffing allocation based on operational metrics & KPI's to provide higher levels of IT service delivery and satisfaction. • Led IT related post-merger integration of Shutterfly’s acquisition of Lifetouch in 2018 and SnapFish in 2020, including budget consolidations, staffing re-alignments, and aligning duplicate services/agreements/vendors.• Negotiated, planned and oversaw execution of Office 365 migration which included email/IM/SharePoint and telephony services for 2800 users & ~45TB of data to the Microsoft cloud.• Implemented and oversaw companywide end user training at Shutterfly to drive adoption of new Office365 services with 85% participation rate from employees and 97% satisfaction rate.• Responsible for defining the IT vision and strategy at Shutterfly. Stay ahead of the technology curve and collaborate with key decision makers to align business needs with IT initiatives. • Drove completion on various SaaS initiatives such as transformation, standardization, consolidation, convergence, migration and optimization of network infrastructure.• Migrated support staff from legacy Jira based ticketing system for incident, problem & change management & workflows to ServiceNow platform. • Oversee Shutterfly’s annual IT budget and balance business requirements with cost savings. • Manage the IT & end user hardware and software asset lifecycle. Upgraded systems, invested in new technologies and gauged supply/demand to maintain operational efficiency.
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  • Shutterfly
    Director, Enterprise Technology Services
    Shutterfly Sep 2016 - Aug 2019
    San Jose, Ca, Us
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  • Essex Property Trust
    Director, It Operations & Engineering
    Essex Property Trust Apr 2015 - Sep 2016
    San Mateo, Ca, Us
    Provide oversight and management of an organization of Sr. managers, managers and IC’s responsible for delivering all IT services, security and support to the 2000 Essex employees at 7 regional offices and across 275 remote property sites throughout the West coast. Some of the major initiatives that I have overseen include: • Planned, implemented and tested a secondary datacenter for business continuity/disaster recovery. Implemented procedures for incident response and alerting. • Replaced aging Juniper security appliances with Palo Alto Networks firewalls, implemented firewall policies that caught previously undetected malware. • Implemented an entirely new Service Desk model with tiered support queues, escalation policies and reporting mechanisms to track KPIs and SLAs which resulted in an improved abandon rate and higher client satisfaction. • Implemented InfoSec vulnerability scans/penetration tests against internal and external networks in addition to policies and procedures to handle incidents. • Implemented complete overhaul of SaaS password management by implementing SSO for 20+ distinct SaaS apps. • Developed standard template for IT footprint at new property developments in addition to plan to retroactively modernize IT at 250+ properties.• Implemented telecom expense management program which identified waste, renegotiated vendor agreements and consolidated telecom services which realized 30% savings on $1.5 million annual telecom spend. • Oversaw and executed IT related efforts for building of three new company offices, including the company headquarters.In addition to major initiatives, I provide regular guidance to SVP/CEO’s around technology trends we implement at resident properties, implemented new employee performance review standards, completed the IT related activities around the acquisition of a $7B competitor and most importantly improved the communication, consistency and morale of my organization.
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  • Apple
    It Manager
    Apple Jul 2013 - Feb 2015
    Cupertino, California, Us
    Responsible for direct management of multiple global cross-functional teams that administrate Apple’s corporate enterprise ecosystem - email, calendaring, instant messaging, LDAP, Active Directory (multiple), CMS (Jive, Confluence) & Exchange (2013, 2010, 2007) environments.As manager of email & collaboration services I provide direct management to my teams, am responsible for performance reviews, hiring, firing and related staffing tasks. I have driven several large and highly visible projects including implementing a globally load balanced corporate email system support 130k uses and 5+ petabytes of data across four datacenters, complete replacement of the IM infrastructure for 130,000 users, implemented three new MS Exchange environments to facilitate iOS development and testing and lowered impactful service outages to corporate systems by 60% year over year.I developed effective program management processes, structure, roles, and responsibilities to successful execution and delivery of Apple’s business objectives. I work closely with project managers to ensure that projects do not duplicate functionality, that timelines are realistic; tasks are completed on time and in multiple cases, under budget.I also work closely with networking, DBA’s, InfoSec & system engineers to develop and maintain a secure and fault tolerant globally load balanced portfolio of infrastructure services that are critical to Apple’s ability to do business.Mange vendor relationships, negotiate contracts, and manage service agreements.Responsible for a $10+ million yearly capital budget, liaising with CIO and SVP level executives while doubling the size of my team over a year. I love working with my team to develop and deliver innovative IT solutions to over 130,000 Apple employees!Skills include: • Ability to lead and influence across departments/organizations• Ability to multi-task (multiple & concurrent)• Employee development/mentoring• Budgeting and project proposals
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  • Unitedhealth Group
    Electronic Messaging Manager
    Unitedhealth Group Nov 2012 - Jun 2013
    Responsible for managing the design, build and implementation of a secure & encrypted electronic messaging system for 200,000 users to access EMR (electronic medical records) and communicate with authorized medical staff. Develop and maintains full documentation set, including the development of deployment guides, operations manuals, SOPs for failover, recovery, troubleshooting, capacity planning, and system sizing.
  • University Of Wisconsin
    Campus Collaboration Manager
    University Of Wisconsin Mar 2005 - Nov 2012
    Directly responsible for the management, implementation, and maintenance to the campus wide Zimbra based email and calendar system that the campus community of 50,000 relies on. My role is a mix of hands on administration and implementation and managing a team of co-workers on various projects related to the campus collaboration environment. I am also in charge of capacity planning, change management & resource allocation and preliminary budgetary duties. Responsible for identifying emerging technologies to streamline processes, enhance core functionality, and make better use of resources and making recommendations to senior management regarding my findings. Responsibilities also included the training of end users, collaboration with co-workers and end users on the development of technical and functional process flows, and develop "best practices" to enhance efficiency for the entire enterprise.
  • Starkmedia, Inc
    Information Technology Manager
    Starkmedia, Inc Dec 2000 - Mar 2005
    Hired to maintain, secure, and stabilize a mixed environment of 20 Internet servers that had become unreliable and difficult to manage. Migrated services from the problematic servers to Solaris/Linux network that utilized the Apache web server and Oracle database servers to replace the aging and unreliable Netscape SuiteSpot web server and SQL Server 6.5 database server. Achieved a highly stable network which handles 3.7 million database driven page views per week while maintaining a 99.994% uptime as reported by Keynote Systems. Also created users and login scripts, installed operating systems, workstations and print servers, and administered security rights for remote access by clients. Configuration and maintenance of Cisco based network and security policies to ensure the entire range of services provided were secure. I also handled purchasing decisions, implemented change and process management policies with fourteen co-workers and a small team of administrators who reported to me.
  • Oracular, Inc
    Business Manager
    Oracular, Inc Mar 1999 - Dec 2000
    Extensive experience in Unix operating system administration, notably Linux and HP-UX. Duties included administration of Oracular's Application Service Provider (ASP) practice where I was responsible for 25 - 30 high end, database driven eBusiness web sites. Details included configuration of DNS, Sendmail, Oracle, and WWW servers - all of which ran on various Unix operating systems. Configuration and maintenance of Cisco brand routers and ensuring that the entire Internet presence was secure. I was also responsible for the day to day of 5-7 employees under my supervision.
  • South Dakota State University
    Lead Web Developer
    South Dakota State University Jan 1996 - Mar 1999
    Brookings, South Dakota, Us
    Responsible for creating, maintaining, and securing South Dakota State University's WWW presence on the Internet. Created visual interfaces that presented the University's WWW presence to over 15,000 students, 90,000 Alumni, and 25,000 faculty and staff with the use of HTML and accompanied markup languages. Maintained and integrated over 75 different campus organizations on Website to provide intuitive navigation and ease-of-use. Configured and secured WWW servers from malicious attack and misuse.
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Dan C. Skills

Linux Unix Community Outreach It Management It Solutions Servers Management Enterprise Software Itil Apache Corporate Communications Microsoft Sql Server Strategic Communications Email Hosting Dns Saas Enterprise Architecture Disaster Recovery Openstack

Dan C. Education Details

  • South Dakota State University
    South Dakota State University

Frequently Asked Questions about Dan C.

What company does Dan C. work for?

Dan C. works for Pagerduty

What is Dan C.'s role at the current company?

Dan C.'s current role is Sr. Director IT Operations and Enterprise Security.

What is Dan C.'s email address?

Dan C.'s email address is da****@****key.com

What is Dan C.'s direct phone number?

Dan C.'s direct phone number is +151066*****

What schools did Dan C. attend?

Dan C. attended South Dakota State University.

What are some of Dan C.'s interests?

Dan C. has interest in Environment.

What skills is Dan C. known for?

Dan C. has skills like Linux, Unix, Community Outreach, It Management, It Solutions, Servers, Management, Enterprise Software, Itil, Apache, Corporate Communications, Microsoft Sql Server.

Who are Dan C.'s colleagues?

Dan C.'s colleagues are Gordon Towne, Christina Ango, Johnna S., Thad Scalf, Rebecca Mindel, Shailesh Chandra, Dutta Satadip 🚀🤝⚖️.

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