Rucheli Berry Email & Phone Number

Las Vegas, Nv, Us

San Francisco, Ca, Us

As Founder of RemotelyPossible and a remote career coach for women in tech, I provided tons of free resources, in-depth courses and coaching, and a free newsletter specially crafted with women in mind. My number one goal was to help women ramp up their skills and give them insights into company culture, benefits, and remote life at tech companies worth working for, so they could build the fulfilling career in tech that they *want* with the flexibility they *need*. I taught over 7000 women through my live virtual workshops, and personally coached over 150 of them through my interactive group coaching programs.

San Francisco , California , Us

Provided empathetic and technically comprehensive answers to questions about Plaid's API, integrations, data products, and best practices... for everyone from hackathon participants to students to CTOs of Fortune 500 companies.Outside the queue, I consistently focused on creating a better experience for the support team at Plaid, whether through overhauling our technical onboarding, participating in dozens of interview panels, running our Support Book Club, creating Support Culture Committee initiatives, or representing Support at company-wide meetings, trainings, and initiatives.

San Francisco, Ca, Us

- Help GitHub users as quickly and awesomely as possible. - Handle a wide variety of inquiries including questions about Git and GitHub workflows, GitHub Pages, Gists, our API, user security questions, and GitHub's desktop applications. - Create "ChatOps" scripts (Hubot via CoffeeScript) to gather and report Support team metrics. - Work closely with the engineering and security teams to track down bugs, improve documentation, and proactively improve the overall user experience.

San Francisco, Ca, Us

- Define and build a framework for reports, metrics, and KPIs for the support teams- Interpret data, analyze results using statistical techniques, and provide ongoing reports to stakeholders- Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality

Los Angeles, California, Us

- Cleansing and maintenance of CRM systems and databases- Coordination of IT upgrades and day-to-day technology implementation- Training of staff members on new technology roll-outs for maximum effectiveness- Website rebuild (in progress) and social media integration- Streamline common company functions through Excel and Access tools and macros

London, United Kingdom, Gb

- Led all technical efforts of the Core Development Team to phase out legacy processing systems.- Transitioned corporate daily operations to a team-developed advanced Java/Eclipse-based data cleansing solution for an estimated savings of 40% of the annual technical operations cost.- Assisted in the transition of data processing from physical servers to Amazon EC2 cloud servers and storage from physical servers to automated S3 storage.- Conducted thorough data quality analysis and made process recommendations to continuously improve the timeliness and effectiveness of the data.- Supported high-yield clients with data analysis and technology implementation questions, both remotely and through on-site client visits.

London, United Kingdom, Gb

- Managed a team of 30+ data collection specialists at locations across US.- Created comprehensive auto-updating dashboards to present a variety of metrics / KPIs from SQL Data Warehouses for management to monitor and base data certification decisions on.- Conducted detailed SQL data analysis to solve all data-quality related SalesForce service cases, and communicated results via email or in person to customers.- Conducted time studies and quality analysis of the data collection process and implemented changes to streamline the process.- SQL, Access, and Excel SME for the PIERS team.

Lake Mary, Fl, Us

- Created and maintained MS Access Database to track parts produced, defects, cycle times, maintenance, and consumable usage throughout factory.- Implemented FMEA and monitoring of all at-risk machining operations.- Conducted Cost Benefit and Break Even Analyses of new engineering process proposals.- Led team of interns in further implementation of Lean/Six Sigma tools such as line balances, process mapping, & standard work across all machining areas.

Lake Mary, Fl, Us

- Created or edited work instructions for all repair manufacturing processes.- Improved repair process flow throughout facility using Lean/Six Sigma practices.- Planned/conducted time studies to set accurate work standards for all processes.

Orlando, Fl, Us

- Led further implementation of Lean/Six Sigma on the Fire Control Factory floor.- Created Access system for statistical analysis of rework hours and trained others on its use.- Conducted manpower analysis for one-year capacity planning for staffing.

Bs, Industrial Engineering

Torah