I deliver high-quality training on product management principles and practices to a global audience. I work closely with product managers and executives to help teams reach their potential and to drive business outcomes.

Product Management coach focusing on career coaching, product strategy, resumes, and interview preparation. - Coach and Advisor to over 50 product management professionals across the US. The experience levels range from Associate Product Manager to Vice-President of Product Management. - The most popular coach on the platform with more bookings than any other coach. - 4.88 star rating by those that I have coached.

Product Leader and Coach that tackled the many challenging and complex issues the company faced in its digital transformation. Paired with company executives and product managers to establish best practices and product operations across all of H-E-B Digital. - Hired as product leader for Foundational Services teams, which own the e-commerce platform. Scaled up services as sales grew by billions over the first four years. - Worked with engineering leadership on the strategy to break up our e-commerce monolith and convert it into discrete microservices. - Led Product strategy and teams for H-E-B Digital’s Pharmacy business. - Product Management lead for six separate squads. Set up Agile systems, built roadmaps, and established high velocity on each team. - Created an internal Product Management training program for Product Managers and Interns. Classes cover the best practices for all aspects of the PM role.

Instructor for Product Management course that guides students through the product development lifecycle. Topics include digital product development, roadmap creation, business model canvas, MVP, key metrics, personas, wireframing, and stakeholder management plans. Students learn how to launch viable, market‐ready products that anticipate user needs by making tough decisions and working with stakeholders. Achieved an NPS of 83 and 4.8 on the Likert scale from students.

Oversaw the Product Management strategy for Return Path data teams: SmartSeeds, Consumer Apps, Data Infrastructure (Mailservice), and Context.IO. Built business cases, developed roadmaps, and was responsible for the performance of Product Managers. Accountable for the Objectives and Key Results of each team. As the Product leader for Context.IO, I coordinated with engineering, analytics, and product managers to ensure requirements are delivered in a timely and cost-effective way. Ensured teams were driving towards the product vision while achieving targeted business outcomes. Through constant client discovery, we gained a strong understanding of our target customers and their needs. Oversaw discovery and validation of opportunities and prioritized which ones would be pursued.I worked with the Director of Engineering to develop and track metrics for stability, responsiveness, and customer satisfaction. Also functioned as the GM and product evangelist shaping our marketing and community outreach efforts. Other responsibilities included competitive analyses, ownership of the Product Lifecycle from cradle to grave, expert knowledge of competition and product landscape, and development of strong partner and customer relationships.

Planned, organized, and directed the product management development using Scrum methodology. Responsible for team performance, client support operations, control of planned output, labor efficiency, and overall customer service. As Chief Product Owner and VP of Operations I worked with the Scrum Master to reboot the Agile software development process. Educated team on the principles of Agile, the various roles, and the purpose of the Sprint ceremonies. Created the Product Roadmap and maintained entire Product Backlog. Focused on delivering business value and return on investment for all clients. Revamped Agile practices resulted in vast upgrade in efficiency and output, as well as the ability to accurately forecast when new features and services would be delivered. Managed Technical Support Operations for over 200 client sites. Worked with CTO and development team to update technical support workflow and best practices using Agile Scrum methodology. The effect was marked improvement in the time it took to close support tickets and the identification of platform upgrades which decreased the number of incoming support requests.

Oversaw all personnel, marketing, technology, budgeting and operations of SeminarWeb, TrialSmith’s distance learning business. Took over a struggling division and quickly returned company to profitability. Sales increased 45% in first full year and continued to grow in the next two years. During tenure overall sales increased by 59% and we added over 35 new clients. Expanded into new vertical markets by creating nationally syndicated online education series for pharmacy, physical therapy, dentistry, and society of association executives (SAE) clients. Revamped internal workflow processes and best practices to improve staff production. Identified and discontinued resource intensive services that had low or no profit margin. Significantly reduced expenses by negotiating better rates with existing providers, switching content delivery network, and signing new providers which expanded our available services while also lowering costs. Improved our customer support services by enhancing online tools, expanding knowledge database, and revising production standards which drastically reduced support calls. Identified and developed software upgrades needed to provide better user experience.

Developed new applications while also enhancing existing software for a hosting platform serving over 140 sites. Applications built include a national, private social media tool created exclusively for plaintiff lawyers. It allowed lawyers to connect with colleagues to exchange case information, blog, share photos, videos, and files. Members were also able to post message on to colleague's white board.Enhanced the platform permission features so groups were dynamically created based on member demographics. This added significant flexibility to target different audiences with content geared specifically for them.