Jeff Morris Email & Phone Number

Phoenix, Arizona Area

Phoenix, Arizona Area

Scottsdale, Az

Scottsdale, Arizona

San Jose

I am primarily responsible for helpdesk related activities, deployment of system hardware and upgrades, and inventory asset tracking. I am also solely responsible for creation and management of system images via Acronis Workstation. I operate as a Domain Administrator in 3 domains providing user account management through Active Directory and MS Exchange servers. I perform user migrations from SVLY and STS domains to SPTS and am responsible for email migrations for these transfers. Minor duties include iPhone and Blackberry support, VoIP configurations, and special projects.

San Jose

I am primarily responsible for helpdesk related activities, deployment of system hardware and upgrades, and inventory asset tracking. I am also solely responsible for creation and management of system images via Acronis Workstation. I operate as a Domain Administrator in 3 domains providing user account management through Active Directory and MS Exchange servers. I perform user migrations from SVLY and STS domains to SPTS and am responsible for email migrations for these transfers. Minor duties include iPhone and Blackberry support, VoIP configurations, and special projects.

Provided client and vendor support, remote assistance, and user trainingManaged Help Desk trouble tickets for company employees and joint venture usersPerformed HP/Konica Minolta/Canon printer maintenance and service requestsManaged security permissions on network shared folders to facilitate data sharingProficient in Active Directory pertaining to both user and computer objectsWorked with field IT technicians to help resolve remote issuesDrafted and modified installation/setup documentation for various software programs

Provided incoming support call answering, remote-control user support, and user trainingManaged 6 client sites encompassing 40+ workstations and 6 servers performing monthly preventative maintenance, hardware upgrades/repairs and software updatesResponsible for antivirus and security software and cleaning compromised systemsManaged Help Desk trouble tickets and configured VoIP phone systemsSupported clients with on-site troubleshooting and facilitated vendor phone assistance

Shaw Afb, Sc

Managed the Maintenance Debrief division as night shift supervisorProcessed personnel security clearances and sensitive materials for personnelMaintained a database of authorized personnel and restricted areasOperated and monitored secure rooms and alarm systems for classified assetsActed as a liaison between base divisions to facilitate maintenance actions

Shaw Afb, Sc

Selected by Chief of Wing Inspections as 'Superior Performer' during combat in 2003 and 2004Recognized as 'Shooter's Best Weapons Airman' for 55th Fighter Squadron in 2004Maintained aircraft flight records and malfunction reports for 27 aircraftPrioritized aircraft repairs and workload increasing squadron combat readinessCompiled nightly status reports for aircraft flight and malfunction statusSupervised night shift crews and tracked daily flying schedulesTrained and evaluated staff in improving safety, efficiency, and timelinessUpdated and maintained regulations and work performance report folders

Shaw Afb, Ac

Processed personnel security clearances and sensitive materials for personnelMaintained a database of authorized personnel and restricted areasOperated and monitored secure rooms and alarm systems for classified assetsActed as a liaison between base divisions to facilitate maintenance actionsSecure Maintenance Debrief