Daniel Coy Email & Phone Number

Anchorage, Alaska, United States

• Oversaw creation of over 20 new standard operating manuals and distributed over a shared computer network resulting in increased consistency of work within the customer service department
• Trained 15 new employees in cash handling and municipal procedures and policies resulting in increased accuracy of paperwork and fewer incidences of mishandling money
• Conducted daily auditing of revenue and business transactions taken from various sites
• Screened all incoming asbestos-containing materials, hazardous materials, and other non-standard loads per current ordinance resulting in approximately a 10% decrease in illegal disposal of inorganic material

Anchorage, Alaska

• Delivered exceptional customer service to drop-in clients, answering a multi-line phone system, scheduling approximately 50appointments per week, and responding to email inquiries in a timely manner
• Compiled research from Internal Revenue Service statutes into a relevant and easily understandable format and disseminated itto clients annually for upcoming tax season
• Created a new in-house filing system to better manage an approximate 30% increase in clientele
• Data entry speeds of 69 WPM and of 10-key 12,000 KPH with a 99% accuracy
• Utilized Microsoft Office, OSIRIS, PeopleSoft, Lacerte, PenSoft, eFileCabinet, and basic use of Quickbooks in managing dailyoperations of office

Eagle River, Alaska

• Counting safe, daily deposit, invoicing and weekly ordering of food, drinks, and cigarettes
• Maintaining a fully stocked and visually appealing store while providing excellent customer service during periods of high volume
• Training new employees in accordance with Chevron policies and procedures and teaches customer service and situational awareness
• Adherence to Federal and State tobacco sales guidelines
• Preparation of day and shift end paperwork for owner

Bachelor Of Applied Health, 4.0

• Apply health education/promotion • Apply skills needed to obtain or improve employment • Organize data using Microsoft Office •.

Associate Of Arts, General Studies, 3.7

• Decision Making & Problem Solving • Health Communication • Relevant coursework: culture and health, Spanish, technical writing, small.