Daniel C. Rodríguez Figueroa Email & Phone Number

San Juan, Puerto Rico

• Conduct comprehensive needs assessments and gather requirements to understand client business processes and objectives.• Coordinate with cross-functional teams, including development, sales, and support, to align project objectives and deliverables.• Configure and customize UKG solutions to meet client-specific requirements and ensure optimal functionality.• Utilize UKG tools and platforms to implement workflows, integrations, and data migrations.• Develop and execute test plans to validate system configurations, customizations, and data accuracy.• Identify and resolve issues through troubleshooting and collaboration with technical support teams.• Provide on-site and remote support during go-live phases to ensure smooth transitions and address any issues.• Act as a trusted advisor, providing ongoing support and recommendations for optimizing UKG solutions.• Stay updated on UKG product updates, industry trends, and best practices to provide clients with the most relevant solutions.

San Juan, Puerto Rico

• Provide beneficial customer service and technical support to clients by researching and analyzing client's issues• Act as client liaison and work closely with respective counterparts to align processes when needed• Provide initial response, operational assistance and development of software resolutions and/or workarounds• Provide and maintain proactive communication to clients, project managers and supervisors• Offer guidance and support to the Customer Success team in problem solving issues associated with UKG Ready (TLM, HR, Payroll, Scheduler modules) and UKG Workforce Central (Timekeeper, Accruals, Attendance, Leave, WDM modules)

San Juan, Puerto Rico

• Demonstrated courtesy and professionalism with customers at all times.• Provide technical support and solution strategies towards the UKG Workforce Central platform based on client's needs.• Work extensive hours to resolve technical issues during Go Live Implementations events and after client moves to the Customer Services department.• Partner with development team to pinpoint and assist in resolving technical issues arising during Go Live Implementation.• Successfully configured and deployed the Workforce Attendance module for clients ranging from 50 to 60,000 employees.• Experienced in UKG Workforce Central versions 6.x, 7.x, 8.x configuration and troubleshooting• Experienced on Kronos Modules: Timekeeper, Accruals, WAM, WDM• Continuously troubleshooting technical problems to ensure all issues are resolved and recorded within ConnectWise Manage PSA tool.• Experienced in configuration and troubleshooting for UKG Workforce Central mobile application and troubleshooting for mobile devices (iPads, iPhone, Android devices)• Update to UKG Workforce Central versions (installation of service packs) and modified Workforce Central application servers when needed.• Maintenance and backups of databases related to the UKG Workforce Central application.• Installation, configuration and troubleshooting on proprietary Puerto Rico meal penalty calculation application.• Implement, adjust, troubleshoot and correct interface WIM deployments.• Researched, troubleshot and solved varied and complex problems independently and in groups• Experienced on configuring UKG Terminal Devices: 4500, InTouch, InTouch DX• Experienced in configuration and troubleshooting on UKG Ready TLM and Payroll modules

San Juan, Puerto Rico

• Demonstrated courtesy and professionalism with customers at all times.• Experienced in configuration and troubleshooting on UKG Ready TLM and Payroll modules • Experienced in UKG Workforce Central versions 6.x, 7.x, 8.x configuration and troubleshooting• Experienced on UKG modules: Timekeeper, Accruals, WAM, WDM• Experienced on configuring UKG Terminal Devices: 4500, InTouch.• Researched, troubleshot and solved varied and complex problems independently and in groups• Updated UKG Workforce Central (installation of service packs) versions and modified UKG application servers when needed.• Scrutinized and resolved issues relating to biometric and connectivity.• Implemented WIM interface adjustments• WIM interface troubleshooting and corrections• Provided maintenance and back-ups to SQL databases.• Installation, configuration and troubleshooting on proprietary Puerto Rico meal penalty calculation application.

Carolina, Puerto Rico

• Support for the integration of technology in the school campus, laboratories and creation of data reports.• Responsible for installation and maintenance of IT equipment including (but not restricted to): printers, desktops, projectors, and laptops.• Liaison between school and outside help should need arise to escalate problems.• Gave workshops on storage and transference of files between devices and computers, and how to attach them to emails, and the basic use of Microsoft Word. • Responsible for supporting: Windows 7/8.1, Office 2010/2013, Wi-Fi, and Ethernet.• Troubleshooting and repair of desktop, applications, laptops, printers, software and hardware errors, network and infrastructure issues.

Guaynabo, Puerto Rico

• Worked on project to migrate all user data, e-mail, applications and information from Windows XP to Windows 7.• Responsible for installation and maintenance of IT equipment including (but not restricted to): printers, scanners, multifunction printers, workstations, and laptops.• Diagnosis and repair of desktop, application, network, printer, and infrastructure issues.• Troubleshooting PCs, laptops and printers.• Responsible for supporting: Windows XP/Windows 7, Office 2007/2010/2013, Ethernet, WiFi.• Supporting employees using remote access technologies and visiting different company sites.

San Juan, Puerto Rico

• Creation and maintenance of computerized confidential database of student records.• Provide assistance to students with weakness in the areas of: English, algebra, precalculus, calculus, science, computer information systems and computer programming.• Researched and recommended prudent textbooks and learning materials.• Wrote individual tutoring plans and review exams in accordance to the individual needs of students.• Assisted students in acquiring better understanding of targeted weak areas within a subject or subject as a whole.

San Juan, Puerto Rico

• Provided assistance to high school students with weakness in the areas of Spanish and mathematics• Provided assistance and troubleshooting skills in the computer laboratory• Assisted students in acquiring a better understanding of targeted weak areas within a subject or a subject as a whole• Worked with students individually or in groups ranging from four students to ten

San Juan, Puerto Rico

Maintaining aisles clean and organizeUnloading of merchandise trucksCustomer support

San Juan, Puerto Rico

Receiving and organizing of merchandiseDelivery of merchandiseCustomer supportCleaning of warehouse

Master'S Degree, Business Intelligence

Master'S Degree, Business Intelligence

Bachelor'S Degree, Information Systems, Major In Network, 3.80

Preparation in the areas of: network security, operating systems, ethical and legal aspects, manage and detention of security.

Associate'S Degree, Computer Programming, 3.59

Graduated with Honors, Magna Cum Laude Student Tutor

Computer Engineering