Dan Roman Email & Phone Number

Charlotte, North Carolina, United States

• Lead and mentor a high-performing team, fostering career development and skill growth.• Oversee critical operational processes, including recruitment, onboarding, performance evaluations, and talent retention.• Implement procedural enhancements that improve operational capacity.• Strengthen collaboration with cross-functional partners to achieve strategic goals and maintain positive relationships.• Design, track, and analyze KPIs; deliver actionable insights to senior leadership.

Charlotte, North Carolina Area

• Directed and developed a Technical Implementation team, driving alignment with business objectives.• Acted as the primary escalation for high-profile clients and complex technical issues, achieving a 100% resolution rate.• Established KPIs and best practices to enhance quality, compliance, and service delivery.• Identified process improvement opportunities, resulting in measurable efficiency gains.• Managed resource allocation and workflow, ensuring adherence to deadlines and deliverables.• Designed training programs and facilitated strategy workshops for cross-functional teams.

Greater Minneapolis-St. Paul Area

• Managed a diverse portfolio of e-commerce projects, ensuring timely delivery and stakeholder satisfaction.• Partnered with clients to define business requirements, project scope, and implementation strategies.• Designed and developed customized project plan initiatives.• Oversaw the SDLC, acting as the primary liaison between customers and technical teams.• Streamlined project handoffs from implementation to production, reducing transition time by Z% (if available).

Greater Minneapolis-St. Paul Area

• Provided expert-level support for ANSI X12 EDI standards, resolving technical issues with a 95%+ accuracy rate.• Diagnosed and resolved complex interchange data flow problems, improving operational efficiency.• Acted as the escalation point for customer support teams, ensuring prompt and effective resolutions.• Analyzed file mapping processes to identify and address data inconsistencies.