Customer Success Manager
CurrentHelping customers with org performance optimization, platform adoption, and product enablement.
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@salesforce.com
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Dan Roman is listed as Customer Success Manager at Salesforce at Salesforce, a with 46706 employees, based in Cleveland, Ohio, United States. AeroLeads shows a work email signal at salesforce.com and a matched LinkedIn profile for Dan Roman.
Dan Roman previously worked as Customer Success Manager at Salesforce and Senior Technical Account Manager at Salesforce. Dan Roman holds Computer And Information Systems Security/Information Assurance from Kent State University.
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I am a 5x certified, Salesforce-focused information technology professional based in Cleveland, Ohio.Certified Salesforce AdministratorCertified Salesforce Platform App BuilderCertified Salesforce Service Cloud ConsultantCertified Salesforce Sales Cloud ConsultantCertified Salesforce AI Associate
Listed skills include Leadership, People Skills, Microsoft Excel, Microsoft Office, and 23 others.
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Helping customers with org performance optimization, platform adoption, and product enablement.
Business & Integration Architecture Specialist - Salesforce Service CloudJanuary 2021 - October 2021Geisinger Health Systems - Health Cloud Integration LeadNovember 2020 - January 2021New York Presbyterian Hospitals - Health Cloud Integration LeadAugust 2020 - November 2020Norfolk Southern Railway - Marketing Cloud Functional LeadJune 2019 - August 2020:Norfolk Southern Railway - Service Cloud Business AnalystScoped and refined requirements for defects and enhancements for >1000 users across multiple business units.April 2019 - June 2019:Norfolk Southern Railway - Salesforce Center of Excellence Assessment and ImplementationAssessed processes and procedures of the Salesforce Support Team. Proposed suggested governance and operating models, release processes, and Salesforce support team best practices. Refined the proposals with IT and business leadership. Implemented the refined solutions with business and IT stakeholders.
Cleveland, Ohio
5/2017- 2/2019: Business analyst on the Salesforce Service Cloud delivery team. Gather and prioritize requirements with business stakeholders. Facilitate sprint management.2/2016-5/2017: Business analyst Professional Apprentice on the SugarCRM support team.
Kent, Ohio
Contact alumni and friends of Kent State to discuss donations for the university.
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As an employee of the Kent State Foundation office I raised over $15,000 for student scholarships and organizations.
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Dan Roman works for Salesforce.
Dan Roman is listed as Customer Success Manager at Salesforce at Salesforce.
AeroLeads has found 1 work email signal at @salesforce.com for Dan Roman at Salesforce.
Dan Roman is based in Cleveland, Ohio, United States while working with Salesforce.
Dan Roman has worked for Salesforce, Accenture, Sherwin-Williams, and Ruffalo Noel Levitz.
Dan Roman's colleagues at Salesforce include Matt Stolwyk, Matthew Cole, Sun May, Emmanuel Mendoza, and Dhananjay Kumar ☁.
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Dan Roman holds Computer And Information Systems Security/Information Assurance from Kent State University.
Dan Roman is listed with skills including Leadership, People Skills, Microsoft Excel, Microsoft Office, Time Management, Microsoft Word, Html, and Powerpoint.
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