Established in 2010, HCL’s salesforce.com practice today totals 350 consultants, including over 300 SFDC-certified professionals. Our global team has completed over 70 successful engagements for Fortune 500 customers. With a focus on strong delivery expertise, integrated global delivery and tools designed to achieve consistent, repeatable results, our expertise spans the full Salesforce.com product portfolio, including Sales, Service and Marketing Cloud, as well as custom application development on the Salesforce1 Platform.Roles as Sr. SFDC Consultant:- Client name, Salesforce. Works for Salesforce solutions/Admin functionalities. (ADM 201,211 & Platform App Builder/ 401 Certified) Preparing different types of Reports & Dashboards based on client/project requirements. Provide Solutions on Salesforce Customization, Security, User Management, Data Management/Recovery and email Integrations. (Workflow, Approval process, Security, Data Loader, User management, App Exchange, Change Set, Sandbox to Sandbox &Sandbox to Production Deployment, E-mail exchange servers, Reports & Dashboards etc. ) Key responsible for SFDC Integrations. Works on Sales cloud, Service Cloud, Analytic Cloud & Community cloud. Co-ordinate with onshore/Client for project deliveries, Analyzing requirement, design Solution and provide estimations. Handling Premier, Premier Plus, Gold and Silver Partners for Salesforce for Complete SFDC implementing. Creating SHI, Resolving Escalated Cases (Technical/Non-technical) for SFDC Partners/Customers.

Virus Positive Technologies is one of the leading offshore software testing/Support service providers, offering an array of software downloadable related services to its clients across the globe. With sound domain knowledge we aim to deliver value to our customers through our innovative services. We do have a dedicated team of talented people to provide support on various downloadable products all the 365 days.Role - Team Lead CS Salesforce BA/Admin• Worked on several Support/Digital marketing Projects in the company.• Client interaction on requirement elicitation and setting the timelines for delivery.• Team Management.• Solely responsible for the smooth functionality of projects, involved in strategic planning of thesupport processes.• Handling the technical/non-technical queries of the user daily and providing them a solution/answeronline, within a fixed time limit.• Maintain the database of the website and creating Knowledge base articles for technical issuesTechnology Used: - Zendesk, JIRA, Salesforce, Visualforce, Desk.com, Force.com, VisualForce, Apex, SAP, Oracle, LINUX, SDLC, SFDC, Windows, iOS, Android, CISCO, VMware, HTML, SQL, Oracle. Role in the Projects :-• Controlling & monitoring the system log’s error and report about it.• Generating different types of reports from Salesforce CRM.• Implementing SFDC integrations.• Monitoring the entire support process (quality & integrity) by using CRM tools and Dashboards.• Creating Dashboard based on business insight on Salesforce’s Desk.com• Monitoring Daily reports on Zen desk, Desk & Salesforce.• Worked closely with operations teams to resolve the issues related to business strategies, also used toresolve Complex/escalated issues with customers.• Also had soft interaction with Visualforce.• Used JIRA for handling internal technical issue, which requires internal Investigations/Fix.• Application testing including test environments, test cases, tester processes and communications.

TLC offers a new model of remote technical support that combines best practices in live agent care with secure, smart, intuitive technology. TLC solutions are offered through a growing network of authorized channel partners, including independent software vendors and publishers, CE retailers, service providers, OEM's and sales affiliates.Role – Solution Engineer/CRM:- Providing an all-round technical support on Sugar CRM, Performance monitoring, User Maintenance, Security. Worked on CRM Servers in order to fix the issues. Worked in the Escalation team to fix Critical issue.