Daniel Danilov Email & Phone Number

As Lead of Leads at Automattic, I enhance team leader capabilities, focusing on leadership development and strategic execution. I ensure leaders can manage distributed teams effectively in a dynamic environment.I cultivate a leadership culture that prioritizes adaptability and continuous improvement. I work with executive leadership to optimize processes and set performance standards. This includes mentoring leads, offering advanced training, and establishing clear, actionable goals.My responsibilities also include managing divisional projects, ensuring they align with organizational objectives and are efficiently executed. This balance of leadership development and project oversight supports the growth and excellence of our support operations, which involve over 150 Happiness Engineers.

Leading Automattic's global support team, I navigated a major transition from email to live chat support, overhauling work habits and communication strategies. This shift doubled our productivity in live chat support while maintaining a 100% team retention rate.I mentored team members through regular one-on-ones and performance reviews, streamlined our support processes, and cultivated a culture of positivity and continuous improvement. These initiatives and methods for handling goal tracking, schedule coordinating, workload balancing, and weekend coverage have been widely adopted by other teamsI directed significant initiatives like the Customer Education program, incorporating webinars, courses, and community events like the WP Growth Summit. I also led a comprehensive cross-divisional training project, enhancing product knowledge across WordPress, WooCommerce, Jetpack, and more, thereby bolstering our support capabilities.

As Project Manager at Automattic, I led the expansion of our live chat support into Europe and Asia, driving our support team's growth from 10 to over 300 members. My role involved screening and hiring candidates, enhancing our recruitment strategy, and improving hiring practices across the company.I developed templates for candidate communication, introduced global recruiting methods, and effectively managed our job board strategy. Reporting on recruiting metrics to executives was a key part of my responsibilities, ensuring transparency and strategic alignment.I also contributed to operational improvements, creating training resources for hiring managers and implementing data-driven reporting for hiring analytics. My efforts supported the successful rollout of Localized Support on WordPress.com and hiring over 50 staff for various support roles.

Helping entrepreneurs and business owners in creating their websites and eCommerce stores using Automattic's products, including WordPress.com, Jetpack, WooCommerce, WordAds, and more

Ramat Gan, Israel

As a Technical Product Manager, I lead a dynamic team that encompasses customer service excellence and technical testing, ensuring our platform not only meets but exceeds the evolving needs of our diverse client base.I am responsible for optimizing user interfaces and enhancing client interactions to streamline their trading experiences. My role involves strategic oversight of client databases and the implementation of targeted resolution strategies to elevate client satisfaction and loyalty.I leverage data-driven insights to boost conversion rates and refine our go-to-market strategies, ensuring alignment with industry trends and customer expectations. My leadership extends to developing and continuously training our team members across departments, fostering a culture of innovation and agility.

Tel Aviv, Israel

As a product manager at jewsofchina.org, I spearhead digital and traditional projects illuminating the Jewish diaspora's distinctive heritage from China to Israel.In collaboration with a committed team, I concentrate on crafting platforms that engage our diverse community and narrate the enduring tales of migration and resilience. Our efforts span across both digital (websites, social media, PR) and traditional media (bulletins, magazines), ensuring we reach and resonate with all generations within our audience.Our projects, from social aid to educational scholarships, are dedicated to preserving our profound legacy and nurturing connections within our community.Leveraging both technology and traditional media, we are committed to honoring the legacy of our founders and members, ensuring their stories and contributions continue to inspire current and future generations.

Honors Ba, Psychology & Business Administration, Summa Cum Laude

Activities and Societies: Consulting Club, IDC MarketingHonors Psychology student with a minor in Business Administration. - IDC.

Mathematics

Activities and Societies: Advanced MathAn International Scottish school in Israel, fostering international connections and multinational.