Daniel De Vries Email & Phone Number

Miami/Fort Lauderdale Area

As Director of Helpline Services, I provided organizational leadership with a demonstrated commitment to innovation, collective impact and advocacy for served populations. I planned strategic program development and implementation, managed talent, and delivered outcomes to increase organizational impact. I was responsible for 24/7 service delivery of local, state, and national services including 2-1-1 Information and Referral, the National Suicide Prevention Lifeline, LGBTQ Helpline, Supportive Services for Veteran Families, Disaster Distress Helpline, and Cyber Civil Rights crisis support. Critical duties included creating and managing the division budget and managing all operational, technical, analytic, and performance systems, including a public resource database and web-based data access.Other significant accomplishments in this role include:• Appointment as Board President of the Florida Alliance of Information and Referral Services• Providing critical support in the development and national launch of the Sandy Hook Promise Say Something Anonymous Reporting System• Invitation to speak as a subject matter expert at national conferences in areas such as disaster behavioral health, technological innovation of database systems, and cyber harassment/bullying

Miami, Fl

As Senior Manager of Helpline Services I directly oversaw the daily operations of the contact center, senior services, media and outreach activities. Critical duties included monitoring of data systems and counselor performance, providing feedback, and coaching, reviewing statistics, call volume, key performance indicators and writing reports for the executive team and key stakeholders. Also served as a liaison with community partners, funders, and service recipients.As Senior Manager, I played a key role in transitioning services from Switchboard of Miami to Jewish Community Services by engaging directly with funders and contracted partners and coordinating the uninterrupted transition of services to a new agency.

Miami, Fl

The Quality Assurance Program Coordinator role was created to develop a comprehensive monitoring and continuous quality improvement plan. In this new role, I developed and executed a plan according to accreditation standards and industry best practices and conducted review and monitoring of front-line staff. Essential skills included a variety of monitoring practices and coaching techniques to promote growth and the delivery of ongoing high-quality services and providing recommendations to the senior manager for continuous improvement. During my time in this role, third party evaluators reported more than a 10% increase in quality noting a 99% overall satisfaction with the services provided. I was also granted the opportunity to present on quality assurance development at the national conference for information and referral services.

Miami, Fl

After providing crisis counseling services as a volunteer, I was provided the opportunity to work as a paid counselor during weekend and overnight shifts to individuals at risk of hurting themselves or others and the friends and family members of individuals in crisis. These services were provided as part of the National Suicide Prevention Lifeline Network and the Crisis Text Line and required extensive training in Applied Intervention Skills Training and best practices in suicide prevention and intervention.

Anchorage, Ak

As a practice manager, I worked with the owning provider to develop a business strategy, managed the budget, and oversaw day to day operations to ensure that the needs of the practice were met. Other critical duties included the training and supervision of front desk staff, handling payroll and tax payments, managing scheduling and appointments, and ensuring timely billing and payments from insurance companies.

Anchorage, Ak

Provided timely documentation of all treatment, programmatic and billing procedures and contributed to the development of individual treatment plans and review based upon client needs. Also conducted home visits with clients and care team, offering support and ensuring delivery of services in areas including daily living, coping, social and socio-sexual skills, day habilitation, and supported employment. Within one year of this role, I was promoted and received supervisory responsibilities including interviewing and hiring, staff consultation, performance evaluation, and mentoring. I was also assigned supervisory responsibility of a 24-hour staffed group home and its personnel serving high risk individuals in areas of daily living, medication management, and client-based goals.

Anchorage, Ak

In this role, I provided initial and ongoing, long-term employment support by accompanying individuals to job sites, assisting in learning and performance, and adjusting to the work environment. I also developed and provided pre-requisite skills training to prepare individuals served for transitions to least restrictive and more independent environments and wrote job development curriculum for individuals seeking gainful employment. This role also included the monitoring of job coach performance and interventions to achieve treatment goals, and often included the provision of direct client support at various job sites.