* Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.* Reviewed sales and gross profit report to assess company efficiency.* Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.* Developed strategy to increase sales and drive profits.* Launched quality assurance practices for each aspect of the store

* Managed schedules, accepted time off requests and found coverage for short shifts.* Updated spreadsheets and databases to track, analyze and report on performance and sales data.* Responded to emails and other correspondence to facilitate communication and enhance business processes.* Worked with senior management to initiate new projects and assist in various processes.

* Prepared annual budgets with controls to prevent overages.* Drove year-over-year business growth while leading operations, strategic vision and long-rangeplanning.* Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.* Introduced new methods, practices and systems to reduce turnaround time.

* Provided primary customer support to internal and external customers.* Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.* Answered customer telephone calls promptly to avoid on-hold wait times.* Answered product and service questions, suggesting other offerings to attract potential customers.