Daniel Droke Email & Phone Number

• Provides coaching and development for Inventory and Restock team members • Schedules and directs the workflow of Inventory and Restock team members • Acts as a primary subject matter expert for Card Kingdom’s Inventory and Restock processes • Investigates and works with department manager to resolve inaccuracies and points of failure in our restock processes • Improves processes in support of organizational goals • Trains Inventory and Restock team members • Acts as liaison to stakeholders in other departments • Provides regular and ad hoc reports to the Inventory Manager • Provides upward feedback on processes and personnel • Conducts performance reviews and disciplinary conversations

Woodinville, Washington, United States

-Manage online employee apparel stores for various Credit Unions and Healthcare Companies across the state.• Select new apparel to refresh store options• Organize, inventory, and order all incoming and outgoing products• Create purchase orders and invoices for our clients and vendors• Provide customer service via email and phone calls, including escalated issues• Tech support for online store websites• Process and fulfill returns and exchanges-Warehouse• Clean, organize, and inventory warehouse and products• Manage the shipping and receiving of all incoming products• Load, unload, and sort all USPS and UPS deliveries-Provide training for new employees on company products and procedures.• Created and documented standard operating procedures

-Monitor the day-to-day performance of the Sales Operations team ensuring accuracy and efficiency of invoicing and order entry.-Work with coordinators on professional goals and career development through mentorship, 1:1 coaching and annual reviews.-Create and document standard operating procedures. Communicate necessary updates on escalated issues. Present Sales Operations data to leadership, directors and executives.-Manage, stock, ship and replenish entire inventory of trademark licensed holograms, hangtags and labels.

-Worked one-on-one with buyers at over a dozen NFL and MLB teams to develop ideas, source products and create presentations offering solutions for Season Ticket Member gifts, gate giveaways, bobbleheads, special event promotions and more.-Effectively prioritized and managed open orders and sourcing opportunities while maintaining production and shipping timelines.-Trained and certified in account brand guidelines and licensing regulations.-Helped plan and execute annual client events:Organized, palletized and shipped supplies and merchandise to the event location.Worked closely with the hotel and/or event space staff.Set up and tore down showroom and meeting space.Created dynamic, visually stunning merchandise displays.Coordinated social events.Acted as host and liaison to visiting clients.

Seattle, Wa

Researched, wrote and edited scripts for live morning broadcast. Reviewed raw, real time footage and provided timestamps for the editor to assemble. Created online content for www.q13fox.com and @Q13FOX.

Snohomish

Produced custom designs and illustrations including logos, posters, comics and web ads.

Oversaw 12 individuals on both the Sales Support and Customer Service teams, ensuring dozens of our internal and external clients got the attention and satisfaction they deserved. Developed innovative, and efficient customer and product support guides, as well as troubleshooting guides for all new products, with a focus on creative problem solving. Effectively communicated new processes and procedures to team members and co-workers. Successfully collaborated with Sales, Account Management, Product teams, and vendors. Led the Project Management team in developing customer implementation and technical support processes. Used Salesforce.com to manage orders, support products, track ongoing issues and meet our customers’ needs. Facilitated meetings, conducted pre-sales calls, and gave presentations to new and existing clients as well as company executives. Responsible for recruitment, scheduling, personnel reviews, team building, and escalated issues. Attended industry conventions as the product and customer support expert. Consistently reached individual and team performance goals.

Issaquah, Wa

Responsible for employee hiring, scheduling, and pay. Coordinated store operations, opening and closing duties, inventory and bank deposits.