Donald Mcintyre Email & Phone Number

5105 Leary Ave Nw, Seattle Wa 98107

Responsible for coordinating day-to-day workflow through role assignments and prioritization of available labor. Ensures the Card Processing department efficiently utilizes its available resources to maintain a steady flow of incoming product to our warehouse locations. Coaches and develops a team of direct reports and exercises independent decision making to solve problems and foster a workplace of continuous improvement.

Seattle, Washington, United States

Seattle, Washington, United States

Greater Seattle Area

»Offshore Team Management: Responsible for the day-to-day activities and guidance of offshore teams. Sets targets, implemented guidelines, and assisted with any issues the offshore team had. Ensured that all members understood the team’s objectives and worked together to achieve them. Provided constant monitoring, tracking, and feedback to ensure that everyone was working towards the same goal. »Resource Management: Ensured that offshore resources were right-sized to meet efficiency targets and departmental budget goals. Implemented quarterly review process that reduced unnecessary expenditure by an average of $1,000 a month. »Training: Ensured that both the offshore and onshore teams had the knowledge and skills necessary to help the department meet current and future business objectives, and deliver quality work that met our customers’ needs. Developed training documentation and programs through needs assessment and worked with offshore leadership to ensure dissemination. Developed a monthly Excel learning series to help employees improve their skills.»Reporting: Assisted with data reporting requests via SQL and the creation of ad hoc reports, such as project tracking and performance measurement. »Liaison: Acted as a liaison between the offshore and onshore teams; resolving disputes, facilitating cross-functional team communication and collaboration to ensure project and departmental needs were met, and fostered team unity through team building projects to increase overall morale.

Greater Seattle Area

»Team Leader: Worked with team captain to develop strategy the team would use to reach our goal, provide any training that team members needed, communicate clear instructions to team members and listen to feedback, create and manage reports of team-members day-to-day workflow and project progress.»High-Spend SEM Campaign Management: Created and maintained reports to analyze campaign metrics and lead investigation of changes in campaign performance in relation to advertiser goals, identifying growth opportunities or impending issues. Assisted with the design and trialing of white-glove level service for a group of high-spend campaigns involving one-on-one client calls to review performance and align goals.»Collaboration: Worked with other members of my immediate team, product team, and senior leadership to formulate and adjust strategies for advertiser SEM/PPC campaigns.

Greater Seattle Area

»SEM/PPC Campaign Management: Created, monitored, and optimized multi-channel SEM/PPC digital ad campaigns for SMBs in an agency setting. »SEM/PPC Campaign Optimization: Ensured campaign goals and objectives were being met by determining an optimization strategy to meet KPI targets and ensuring correct messaging was being relayed internally to leadership and externally to client via SalesForce, »Project Ownership: Worked with team lead and captain to develop and implement projects with the goal of discovering improvements in our campaign management methodology. This would include projects trialing new AdWords features such as sitelinks, or deep dives into how campaigns were targeted. This would involve partnering with Reporting/Analytics team to test and develop a better understanding of how or if these projects would contribute to meeting business goals.»Landing Page Creation/SEO: Ensured that landing pages were set up for each SMB according to best practices, utilizing some SEO practices to ensure success in paid listings.

While acting as a research assistant at the Central Washington University history department, I assisted with the collection of archival materials pertinent to my department chair's then unpublished work. This involved reviewing material on microfilm and microfiche and selecting optimal material that would be of use in his work and keeping it cataloged and organized.

As a teaching assistant at Central Washington University I worked closely with my assigned professor to maintain an efficient learning environment int he classroom by performing such duties as attendance, test proctoring, grading, discussion and debate leading and interacting with the students on a one-on-one level to ensure that they were receiving the highest-level of education.

Ellensburg, Wa

As a writing consultant at Central Washington University's Writing Center, I utilized my strong academic writing skills to assist students in their scholarly and personal writing projects. This included tasks such as line editing, engendering a greater understanding of curriculum based writing practices, grammar and research methodology. This would be accomplished via both scheduled and non-scheduled sessions that ranged from one-on-one to small group meetings.

Lakewood, Wa

* Processing incoming and outgoing freight according to standard operating procedures (SOPs) * Ensuring timely distribution of product to floor* Using computer hardware and software to generate labels and maintain equipment * Performing daily and weekly cleaning according to SOPs * Maintaining and organizing adequate shipping supplies * Using manual and electric pallet jacket as needed * Ensuring that products processed for shipping are delegated to correct courier * Assisting in others areas as needed and performing other duties as assigned

Master Of Arts, American Cultural History

Studied American History, with a focus on American Cultural History and its relation to the American environment.

Bachelor Of Arts, History (Large)

Associates Of Arts And Science, History