Service Desk Tech I
CurrentProviding support through multiple channels with primary focus oninstallation, configuration and ongoing usability of desktop computers,peripheral equipment, and software. Responsible for obtaininginformation to diagnose a problem and simultaneously creates, assignsand documents all reported issues into the service desk issues trackingsystem. Creates and maintains knowledge articles in accordance withdepartmental standards following all business SLA’s. Excellentattendance, workmanship and issue resolution metrics exceedsexpectations.