Daniele Fedeli Email & Phone Number

Lombardy, Italy

Agrate Brianza, Lombardia, Italia

Milano, Lombardia, Italia

- I guarantee adequate training on all the products of the Specialized offer to customers throughout Italy. Working alongside the sales and marketing departments, I create training content for each product launch, respecting guidelines and deadlines.- I organize and ensure the updating of the SBCU.com online platform (Absorb LMS), access and management of user profiles, and the availability of curricula, which include technical-commercial training on products (Specialized Essentials and… Show more - I guarantee adequate training on all the products of the Specialized offer to customers throughout Italy. Working alongside the sales and marketing departments, I create training content for each product launch, respecting guidelines and deadlines.- I organize and ensure the updating of the SBCU.com online platform (Absorb LMS), access and management of user profiles, and the availability of curricula, which include technical-commercial training on products (Specialized Essentials and Turbo Essentials), Retail Excellence and the Retül bike fitting protocol.- I translate and localize technical contents and make them accessible to the network of dealers and / or end users.- I create Power Point presentations to introduce and explain models and news to the network of dealers, ambassadors and media.- I translate press kits, technical material, website contents and references from the Headquarters.- I am promoter of the YouTube Specialized University Italia project, with the aim of offering clear and understandable training, and useful and instructive B2C content.- I create and edit video material using Adobe Premiere Pro.- Trainee on the Retül bike fitting protocol.- I take part in setting up and opening points of sale throughout the country. In 2021 I contributed to the opening of the Pro-M Store in Pedrengo (BG), and to the Elite Stores Cicli Drigani in Borgaro Torinese (TO) and Cicli Taddei in Santa Croce sull'Arno (PI).- I attend in national shows and events to present and promote the company's products. Show less

Verona, Italia

- I manage a team of 4 people and direct all day to day activities on all communication channels (Live-Chat, e-mail, phone, TrustPilot).- Serve as the primary customer escalation point for issue resolution.- CS area referent for Italy with the Headquarters in Koblenz and with the International Partners.- Develop department reports to measure customer satisfaction, contacts analysis and employees' performaces.- Provide employee training and development (SAP, SalesForce, products,… Show more - I manage a team of 4 people and direct all day to day activities on all communication channels (Live-Chat, e-mail, phone, TrustPilot).- Serve as the primary customer escalation point for issue resolution.- CS area referent for Italy with the Headquarters in Koblenz and with the International Partners.- Develop department reports to measure customer satisfaction, contacts analysis and employees' performaces.- Provide employee training and development (SAP, SalesForce, products, services, market trends).- Provide training on products and services to the Company partners.- Analyse and improve website ergonomics and communication, improve and provide tools and procedures to make daily work smarter.- Recruiting activity: research, evaluate and select motivated and prepared profiles to join the team.- Pure Cycling: embrace the Company philosophy and communicate passion for cycling.- Maintain and improve an efficient, happy, safe and respectful work environment for all team members.- Build and maintain relationships with costumers.- Attend national shows and test events to introduce and promote the Company products. Show less

Verona, Italia

- As a customer consultant in the service center, the main task is to actively advise customers on questions about products and services via Live-Chat, social media, e-mail and phone in an efficient and timely manner.- Advise and look after both national (Italy and Switzerland) and international customers. Offer commercial and technical support, both pre and post-sales. Receive and take care of orders and answer service questions.- Collection of customer data and database… Show more - As a customer consultant in the service center, the main task is to actively advise customers on questions about products and services via Live-Chat, social media, e-mail and phone in an efficient and timely manner.- Advise and look after both national (Italy and Switzerland) and international customers. Offer commercial and technical support, both pre and post-sales. Receive and take care of orders and answer service questions.- Collection of customer data and database maintenance.- Translation of technical sheets, website contents and Headquarter's recalls.- Referent for the Speedmax CF SLX configuration process and selling procedure.- Attend national shows and test events to introduce and promote the Company products. Show less

Busnago, Monza E Brianza, Italia

- I know the technical features and the user benefits of the entire Cycling, Running and Triathlon offer. I meet the needs of customers thanks to the auxiliary sales activity, selling products and services that will make them come back tomorrow.- I guarantee the reliablity of the stock and the right supply, evaluating the commercial risk. I propose the best offer for my shop through the range choices and the Plan de Masse implantation. I dynamize the marketing strategy by putting forward the… Show more - I know the technical features and the user benefits of the entire Cycling, Running and Triathlon offer. I meet the needs of customers thanks to the auxiliary sales activity, selling products and services that will make them come back tomorrow.- I guarantee the reliablity of the stock and the right supply, evaluating the commercial risk. I propose the best offer for my shop through the range choices and the Plan de Masse implantation. I dynamize the marketing strategy by putting forward the promotions, the innovations, the products.- I analyze and supervise the economic performances of the Triathlon universe of the stores in my region, and I plan their growth through accurate competition analysis and the drafting of a dedicated commercial policy.- I organize and attend local events in order to promote the products on the field, to make the customer live unforgettable sport experiences and increase the trust in the brand, and to strenghten the relationship with our partners. I managed two BikeDays (2015 and 2016), one Club Meeting (2016) and two RunDays (April and October 2017).- I manage the flows and shipments, unload, stretch and put the products in the department quickly. I contribute to the safety of customers and the store.- I manage the payment and collection operations correctly and safely, thanks to the mastery of the relative procedures, on all payment methods. Show less

Basiano, Milano, Italia

- I satisfy customers by making quality, rapid and safe post-sales services.- I perform services and repairs on bicycles sent by all the points of sales in northern Italy.- I make a precise diagnostic and I answer to every request through an appropriate and profitable technical solution. I repair, maintain and / or personalize the material that I receive.- I inform the customer of any anomaly found during the repair. I valid the workshop note ensuring a correct billing.

Busnago, Lombardia, Italia

- I satisfy customers by making quality, rapid and safe post-sales processes.- I perform services and repairs on bicycles and skates, customize sports apparel, take charge of skis, snowboards and fitness equipment.- I make a precise diagnostic and I answer to every request through an appropriate and profitable technical solution. I repair, maintain and / or personalize the material that I receive.- Management of flows with the Regional Workshop.- I inform the customer of any… Show more - I satisfy customers by making quality, rapid and safe post-sales processes.- I perform services and repairs on bicycles and skates, customize sports apparel, take charge of skis, snowboards and fitness equipment.- I make a precise diagnostic and I answer to every request through an appropriate and profitable technical solution. I repair, maintain and / or personalize the material that I receive.- Management of flows with the Regional Workshop.- I inform the customer of any anomaly found during the repair. I valid the workshop note ensuring a correct billing. Show less

Bachelor In Italian Modern Literature, Texts Analysis And Publishing, 110 Cum Laude

Activities and Societies: Book Editing and Publishing Workshop Experimental dissertation on "Hystoria novellamente ritrovata di due nobili.

Scientific High-School, 80/100

L'Arte Di Comunicare Nel Proprio Stile

Dott. Stefano Maida e Dott.ssa Giulia Oliosi

Modern Electric Guitar

Prof. Gianluca Del Fiol

Arrangiamento Rock

Prof. Andrea Motta

Introduction To Acoustic And Electric Guitar

Insegnante Gianluca Varesi