Daniele Alogna Email & Phone Number

Milan, Lombardy, Italy

Milano

Selected for a pilot project in Italy as an Onboarder with the goals of improving onboarding processes for new restaurants enrolled in the platform, maximizing ARPU (Average Revenue Per User) and minimizing Early Churns:• Systematically exceeding monthly global KPI (final average: 132%)

Milano, Lombardia, Italia

Switch into the AM team and assignment of a portfolio of approximately 800 clients:• Systematic achievement of monthly global KPI (final average: 99%)

Milano, Lombardia, Italia

• Systematically exceeding monthly global KPI (final average: 110%)• Top Performer in Soft KPI (calls volume): 27d:7h:49m:30s (11th in the company ranking by calls since May 2022 – Salestrail data)• Contribution to create / improve processes (working across multiple functions and markets): Iban Authentication process (PM & Accountant), Double Payments refund procedures & Fraud cases (Fraud & Quality), Tipping complains (PM & Eng), Monetization TF PAY churns (Sales Enablement team), Marketing campaigns (PM & Marketing)• Involved in training other teams: “TFPay & GC workshop” for fields team (focus on gift cards & qr codes), “TFPay - Updates and Q&A” for trainers’ team (focus on POS integrations)• Involved in creating guidelines for CSM processes, QR Code Field Pilot, POS integration for trainers• Leading MBRs (Monthly Business Reviews) by example, supporting new business projects with consistency, interacting with Engineers and PMs for resolutions of issues• Considered a point of reference for my teammates (CSM)• Reporting directly to the Director of Digital Payments to develop the QR Code project analyze for submission to the ELT

Olgiate Comasco, Lombardia, Italy

Managing the relationships with both private and public local transport companies of Southern Italy (Molise, Campania, Puglia, Basilicata, Calabria, Sicily and Sardinia), importing used buses of all the categories from abroad: urban, interurban and tourism.

Como Area, Italy

The "superhost" designation on Airbnb is a sign that an Airbnb host has gotten consistently good reviews over at least a year of hosting.

Como Area, Italy

Management of short-term rental apartments.

Milan Area, Italy

Created Lost in Milan (FB page with more than 30.000 followers, specialized in events, digital strategy and video production) with the aim of sharing anything interesting in Milan, as events and nightlife, where I worked several years developing an interesting network of contacts.

Melbourne, Australia

Responsible for the daily operations of the restaurant, maintaining a high level of customer service, in order to improve the positioning on TripAdvisor. Taken care of increasing the visibility and traceability of the restaurant through periodic photo shootings to be published on social medias.Achievements:• from #50 of 3,563 to #30 of 3,563 restaurants in Melbourne• from #19 of 355 to #12 of 355 Italian restaurants in Melbourne

Perth, Australia

Responsible for the opening of the second venue, the rooftop bar.Achievements:• awarded as finalist in the Tapas / Small Plate category at the Gold Plate Award, competition organized by Catering Institute of Australia (WA)• brought the start-up brand to profit in just over 9 months (February to October)• + 20% growth between October and November, +25% growth between November and December, +33% growth between December and January 2018• hired and trained more than 20 people, building an international and multi-skilled team, including head chef, mixologists and superstar waiters• built a high level of service growing a positive online reputation with over 150 Facebook / Google reviews reaching between 4.6 and 4.9 star rating• continuously improved the efficiency of bar stocking and training methods• created a marketing plan with online and offline strategy for the launch of the brand concept and detailed monthly plans and reports• developed strategic partnerships with suppliers• ensured compliance with the house rules and updating the licensing documentations• managed bookings and enquiries (through phone, emails, website, Instagram & Facebook Messenger, Dimmi, Quandoo, Entertainment Book, Groupon, Loyalty App)

Perth, Australia

Responsible for the launch of Dejavu brand. Hiring and coordinating a staff of about 20 people. Management of all the promotional and marketing activities. Selection and management of suppliers. Periodic staff training management.

Milan Area, Italy

I’ve been working in a team of 4 people, meeting weekly for the evaluation of results and splitting the new tasks:• increasing the online reputation• developing relationships with web portals in order to bring new traffic to the business• managing relationships with bloggers so they come to us for interviews, products reviews and link building• identifying opportunities in order to get visibility and increase brand awareness

Milan Area, Italy

Selected for a SCHOLARSHIP, I had the opportunity to attend the most important and comprehensive training course of DIGITAL-COACH.IT, the Master in Digital Marketing, as a CLASSROOM TUTOR. This experience allowed me to get in touch with excellent professionals and to look out at the world of digital.

Milan Area, Italy

Worked at Stock Srl, multinational company leader in the spirits industry, on the Keglevich Klamour brand promotion in nine assigned cities. The project was about the launch of a new aperitif product. Dealt with the following activities:• Supporting the sales force of wholesalers• Presentation of the project / product to Horeca customers • Proposal of the best sell out promotion to the stores• Order communication to the wholesalers• Checking deliveries of the products and promotional materials to the customer • Monitoring of clients’ venues and activation of new ones

Milan Area, Italy

Startup founded in 2012 with the goal of design products and services for the Movers - all the people going to live abroad. Responsible of the project: "Develop and internationalize your business"

Milan Area, Italy

Managed very different activities in the entertainment business, as Public Relations Manager, Event Organizer, Marketing Specialist:• Learned that it takes several efforts and determination to improve in life, and that lifelong learning, training and education are crucial. • Learned to create from scratch a team and developing their skills. • Helped big venues to increase their revenues• Realized that is essential to work together as a team to achieve the best results.Activities as a Public Relations Manager:• managing more than 50 Promoters• developing a great university network all over Milan• working with the best nightlife key players• partnering with events and communication agencies, tour operators and travel agenciesActivities as an Event Organizer:• organizing successful events with more than 1000 participants• being involved in training, coordinating and motivating a team with about 30 people• being in charge of organizing promotion activities on behalf of third partiesActivities as a Marketing Specialist:• working as marketing, communication and promotion of products, brands and clubs throughout Milan and hinterland• being administrator and content creator of various FB fan pages (Lost in Milan with more than 30k fans)• managing many adv campaigns on Facebook and Instagram

Segrate, Lombardia, Italy

Developed knowledge in the catering & restaurant field and strengthened my office management skills. Dealt with all the back-office activities, in the role of Assistant Area Manager at the Northern Italy branch:• commercial activity and budget implementation• control of cash-bar receipts• customer-supplier management• detection of staff attendance• filling inventories• archive management

Fino Mornasco, Lombardia, Italy

Working closely with the Supply Chain Manager Europe I’ve been involved in the following activities:• supporting the country manager in the forecast activities regarding sales analysis and Cognis forecasting model verification about packaged products• supporting the production planning staff with the Make to Order products planning activities

Como Area, Italy

Master Digital Marketing, Web Marketing, Social Media Ed E-Commerce, 100/100

Activities and Societies: Tutor d'aula Master in "Web Marketing, Social Media ed E-Commerce"; Work Experience as a Digital PR Practitioner

Master'S Degree, Economics And Business (Management), Completed 50% Of Requirements

Bachelor'S Degree, Management Engineering, 82/110

Activities and Societies: Librarians and interlibrary loan service (Collaboration students 150 hours) at the Library of the Milan.

High School Diploma - Scientific Address, Bilingual Course English And French, 60/100

Activities and Societies: European Computer Driving Licence (ECDL)

Lower Level Diploma, Complementary Piano

Activities and Societies: Shoulder concertmaster at Kinder Symphony Orchestra conducted by Pierangelo Gelmini